Customer Success Leadership Community

Diversity, Equity and Inclusion Survey

  • 1.  Diversity, Equity and Inclusion Survey

    Moderator
    Posted 10-06-2020 11:22
    Good Morning - As we founded Gain Grow Retain earlier in 2020, we recognized that we could be doing better to advance Diversity, Equity and Inclusion within customer success (and within our software companies). We have since formed a committee to help us find a path forward where we can take actions that will drive momentum. 

    Gain, Grow, Retain is committed to being a community that promotes diversity, equity and inclusion for its members and provides resources for customer success professionals within their organizations. The purpose of this survey is to understand and establish a baseline of our membership.

    Through this anonymous survey, we will gain information to further our DEI initiatives - this will help us listen to our membership on where we can focus our time, energy and resources. 


    https://forms.gle/aC4A9EV9RyH9E21u9

    If you have any questions please feel free to reach out to me.
    #Diversity,EquityandInclusion

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    Jeff Breunsbach
    Founder, Gain Grow Retain
    Director of CX at Higher Logic
    Top 25 Influencer 2020
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  • 2.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-06-2020 12:31
    Done. 
    The survey took me just 3 minutes and will provide insight that helps our community grow. 
    We appreciate your participation everyone!

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    Lauren Mecca
    Boston, MA
    LM Startup Advisory
    lauren@laurenmecca.com
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  • 3.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-07-2020 15:51
    @Jeff Breunsbach -- I didn't know what a DEI survey was until I clicked on the post. I'm wondering if there are others who might not know either.

    If you'd like more people to fill out the survey (I had no idea this post contained THE survey), maybe change the post title to something more descriptive.

    (Sorry I can't even think of a title to suggest. Day's end and I'm just spent. 😵)

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    Anita Toth
    Customer Retention/Churn Consultant
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  • 4.  RE: Diversity, Equity and Inclusion Survey

    Moderator
    Posted 10-07-2020 15:56
    Thanks @Anita Toth - just updated it, appreciate the recommendation.​

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    Jeff Breunsbach
    Founder, Gain Grow Retain
    Director of CX at Higher Logic
    Top 25 Influencer 2020
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  • 5.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-07-2020 17:32
    What if we had DEI as a topic of a Leadership office hours? I know diversity is just one component of DEI, but one of the issues that keeps me up at night is ensuring that we're continuing to hire, retain, and promote diverse talent. 

    My experience has been that companies tout some refrain along the lines we want to hire diverse talent without compromising on quality, and they don't realize they're equating "quality" with specific and exact experience for roles in fields/companies that are not diverse (e.g. majority white). I'd love to have some real discussion on how other companies are navigating challenges like these, particularly within CS

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    Will Stamatis
    Customer Success Team Manager (Tech Touch)
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  • 6.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-08-2020 12:00
    Will - thanks for raising this common misconception - many seem to perceive quality as a barrier to diversifying. I've passed your suggestion along as a topic for our DEI office hours with a guest expert - to be announced soon!

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    Lauren Mecca
    Boston, MA
    LM Startup Advisory
    lauren@laurenmecca.com
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  • 7.  RE: Diversity, Equity and Inclusion Survey

    Moderator
    Posted 10-08-2020 15:08

    Great call out @Will Stamatis .  Or "we​ will only hire the most qualified candidate" or " we posted the job and we didn't have any diverse applicants" .  List goes on and on.  Would always appreciate a conversation with a larger group!



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    Brian Hartley
    Senior Director, Customer Success
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  • 8.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-07-2020 19:26
    I just completed the survey.  It was fast and I encourage everyone to do so.

    I'd like to emphasize that doing right by the components of DEI is not charity.  Any group is stronger if its members bring diverse viewpoints, experiences, and ideas to the table.

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    Russell Bourne
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  • 9.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-08-2020 10:21
    Thanks for taking this seriously and sending this - just filled it out!

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    Nick Mehta
    Gainsight
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  • 10.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-08-2020 10:35
    Just took the survey. I'm glad to see we are discussing and benchmarking the community as it relates to DEI. A more diverse CS community makes a stronger CS community. Thanks for doing this.

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    Waqas Hussain
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  • 11.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-12-2020 08:20
    Thanks for focusing on DEI topic and conducting this survey. Submitted my feedback and inputs by taking this short survey.
    -Ravi

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    Ravindra M.K
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  • 12.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-12-2020 11:46
    Done! Thanks for pushing on this Jeff and the GGR DEI committee!

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    Nils Vinje
    Founder and CEO of Glide Consulting
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  • 13.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-12-2020 18:21
    @Jeff Breunsbach thanks for creating the survey and for driving this very important topic: in my team we thrive for Diversity and Inclusion on a mission to create an environment where all can contribute with their opinion, where mistakes are tolerated and where the diversity of our own histories can be treasured and combined. Diversity is our super power!

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    Marco carrubba
    Director EMEA Cloud Customer Success
    VMware
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  • 14.  RE: Diversity, Equity and Inclusion Survey

    Posted 10-13-2020 09:29
    A shameless plug, but me and a few of my colleagues recorded a series of podcasts and webinars on the topic - they can all be found on Spotify, Apple Podcasts or most other podcast apps or just check it out direct on my website.

    Gender Diversity in CS (Panel DIscussion) - https://www.customersuccessmatters.com/webinars/gender-diversity-in-customer-success

    Racial Diversity in CS (Podcast) - https://www.customersuccessmatters.com/podcasts/special-episode-customersuccessmatters-live-racial-diversity-in-customer-success

    Gender Diversity in CS (Podcast) - https://www.customersuccessmatters.com/podcasts/special-episode-customersuccessmatters-live9628719

    Let me know your thoughts.

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    Matt Myszkowski
    VP, Customer Success Management, EMEA
    SAP
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