I'm looking to create a role in our CS org responsible for strategic customer communications. Primary responsibilities would be to build out (and support) a customer communications roadmap in alignment with CS/Sales/Support/Product/Marketing. Seems like there is a lot of buzz in the CS space around outbound customer communications and ownership. Has anyone successfully stood up a similar role w/in CS and any learnings you can share?Thanks,
@James Conant and @Jason Kobs,Great insight and advice. This seems like the perfect job for a Customer Education professional. Is this something you considered? If not, why not?