How do you structure and run your weekly CS Team meetings? I've recently delegated a lot more and gave more ownership to the CSMs across their accounts. Very interested in the best practice of others in their meetings. Do you review a dashboard and have your team report on any escalations? Present at-risk customers? Round-robin present on accounts? Currently, we look at open tasks for the team and then the team raises escalations/concerns about accounts. We also discuss any team tasks/goals toward our OKRs. I also manage support and the support team joins this call and presents a short report on urgent tickets and any notable patterns/issues. Support is a small team (only 1) so I don't want to separate it out from CS just yet in the weekly.
We meet biweekly for an hour and we meet every Monday and Wednesday for a 15 minute stand up.
At our biweekly 1 hour meetings this is the structure: