Customer Success Leadership Community

Your CS book recommendation for 2021

  • 1.  Your CS book recommendation for 2021

    Posted 9 days ago
    Hey GGR community!


    I'm currently reading @Nick Mehta's and Alison Picken's "The customer success economy" (highly recommend) and was wondering what other book recommendations the community might have around CS topics?

    I believe that the community can be an amazing place to learn from others, so please feel free to share your own book if you have one.

    Thanks!​
    #Career
    #CustomerSuccess
    #IndustryData&Insights

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    Ido Barnoam
    Enablement Lead, Customer success
    Cloudinary
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  • 2.  RE: Your CS book recommendation for 2021

    Posted 9 days ago
    Few that I would recommend, I am sure the community can add far more to the list as well!

    - Farm Don't Hunt by Guy Nirpaz
    - Predictable Revenue by Aaron Ross

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    Jordan Silverman
    Vice President of Customer Success
    MarketMan
    9148445775
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  • 3.  RE: Your CS book recommendation for 2021

    Posted 8 days ago
    The other two Gainsight books - along with "Customer Success Economy" that you mentioned - are my personal favorites. 
    As I have recently joined a startup company, I have also been enjoying The Startup's Guide to Customer Success.

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    Erik Grand
    Sr. CSM
    Intricately
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  • 4.  RE: Your CS book recommendation for 2021

    Posted 7 days ago
    Hi @Ido Barnoam,

    I really loved The Seven Pillars of Customer Success, but I'm biased of course :-)

    I really recommend CS leaders to read ​Chief Customer Officer 2.0 by Jeanne Bliss because it helps to put the CS teams role into perspective inside a company.  We spend a lot of time focused on the customer (as we should), but sometimes we miss the opportunities to help the customer by embracing the larger organization (especially the post-first sales function we typically live in).  This is a book that can give tremendous insight into how best to run our CS function.

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    Wayne McCulloch
    2020 - Top100 Customer Success Strategist
    Google Cloud
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