Customer Success Leadership Community

How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  • 1.  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

    Moderator
    Posted 10 days ago
    From our CS Leadership Office Hours...

    How do you calculate CTR (Cost to Retain) & margin on low touch segments?

    #Metrics
    #PeopleLeadership

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    Jeff Breunsbach
    Founder, Gain Grow Retain
    Director of CX at Higher Logic
    Top 25 Influencer 2020
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