Customer Success Leadership Community

Names for customer facing function

  • 1.  Names for customer facing function

    Posted 21 days ago
    What do you call your customer facing function - ie: the function your CCO leads?  I've heard Customer Success, Customers for Life, etc, but curious as to what you call it. The challenge we have is that our entire customer/post-sale function is called Customer Success and the team I lead (CSMs) is also called Customer Success. So to make things simpler, what is another name for the function comprised of CSMs, support, services, and training?
    #CustomerSuccess
    #PeopleLeadership
    #Roles&Responsibilities

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    Alex Farmer
    VP Customer Success
    Cognite AS
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  • 2.  RE: Names for customer facing function

    Posted 20 days ago
    Hi @Alex Farmer

    We call this "Customer Experience", and it incorporates Customer Success, Product Support, Onboarding & Implementation & VoC.


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    Matt Myszkowski
    VP, Customer Success Management, EMEA
    SAP
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