Customer Success Leadership Community

Non-SaaS - Benchmark/Case study data on time to ROI

  • 1.  Non-SaaS - Benchmark/Case study data on time to ROI

    Posted 11 days ago
    Does anyone have case studies or data that showcases time to ROI for any Customer Success initiatives or changes made to drive better results? 

    In my non-SaaS technology industry, we get varied delays to start seeing improved results after deploying initiatives and changes.
    For example: the more complex the solution deployed, the bigger the customer, the longer in advance their strategic decisions can be made that would result in churn. Churn we experience today in a top customer segment can have been decided 12+ months ago.

    Is there data out there that can help highlight and plan for that delay? 
    Anything that supports moving from anecdotal data would help.


    Veronique Montreuil
    Senior Vice President, Customer Success