Customer Success Leadership Community

Call for 2021 Committee Members

  • 1.  Call for 2021 Committee Members

    Moderator
    Posted 01-28-2021 11:52

    Good Morning GGR - 

    What a 2020. When this community launched, we never thought we'd be here almost 11 months later with nearly 5,000 members, weekly Office Hours, a growing podcast, and relationships that will span our careers. 

    We've always been transparent from the start...with all of these members, we now need to get better operational excellence so that we can keep the quality high.  Our goal from the beginning has to bring actionable and valuable content to customer success leaders - and that won't change. 

    February starts our annual Gain Grow Retain planning.  With that we're bringing together a core group who will be instrumental in helping us plot out our course for the next 12 months.  

    So if you'd like to play a role....any role..... make sure and sign up here: GGR 2021 Committee

    We're looking for help...
    --> Creating our member journey
    --> Building a content machine
    --> Leading Small-Groups 
    --> Facilitating Office Hours
    --> Attracting new members

    To be honest - any and all ideas are on the table.

    We'll hold an introductory meeting next Friday February 5 at 1pm ET - invite to come after you fill out the form above. 

    We're excited that you all are here. We're excited for those who have the ability to step up and play a role. To 2021 and beyond. 

    Jeff


    #CustomerSuccess

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    Jeff Breunsbach
    Founder, Gain Grow Retain
    Director of CX at Higher Logic
    Top 25 Influencer 2020
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  • 2.  RE: Call for 2021 Committee Members

    Posted 01-28-2021 12:29
    All signed up! Super excited about this!!!

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    Ashna Patel
    Ascent Cloud LLC
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  • 3.  RE: Call for 2021 Committee Members

    Posted 01-28-2021 12:45

    Thanks for putting all of this together, @Jeff Breunsbach.

    Would love to assemble a small-group based upon industry.
    There are several #Cybersecurity folks here, including @Joshua Lyons, @Matt Vadala​​​, et al. that I would love to regularly be in touch with.

    ​​​

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    Josh R.
    Customer Success for Cybersecurity
    Caring for cattle like pets, and scaling pets like cattle
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  • 4.  RE: Call for 2021 Committee Members

    Posted 01-28-2021 15:53
    Count me it, Josh.

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    Joshua Lyons
    Director, Customer Success
    Infolock
    https://www.linkedin.com/in/joshualyons/
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  • 5.  RE: Call for 2021 Committee Members

    Moderator
    Posted 29 days ago
    @Josh Rosenthal - Count me in as well for a #cybersecurity meetup.

    @Andreas Knoefel and @Effie Mansdorf​​​​ have also been coordinating one so it might be worthwhile to combine efforts.

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    Humbly,
    Jeremy Donaldson
    Sr. Customer Success Manager
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  • 6.  RE: Call for 2021 Committee Members

    Posted 01-28-2021 19:12
    Signed up and looking forward to it.

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    Sandra Guadagnoli
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  • 7.  RE: Call for 2021 Committee Members

    Posted 29 days ago
    That's a great New Year initiative! Love GGR and happy to help!

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    Kris Nesbitt
    Customer Success
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  • 8.  RE: Call for 2021 Committee Members

    Moderator
    Posted 29 days ago
    Signed up @Jeff Breunsbach. Looking forward to see you friday!​

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    Humbly,
    Jeremy Donaldson
    Sr. Customer Success Manager
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  • 9.  RE: Call for 2021 Committee Members

    Posted 29 days ago
    All signed up, and rearranging my schedule to attend the Friday meeting!

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    Gala Samokieszyn
    Lead Customer Success Manager
    A.L.A.N.
    Raleigh, NC
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  • 10.  RE: Call for 2021 Committee Members

    Posted 8 days ago

    Hi, @Jeff Breunsbach. I am just seeing this post. I missed the 2/5 meeting, but I hope there are still opportunities to join. 

    Thanks,
    Keishla 



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    Keishla Ceaser-Jones
    Discovery Education
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  • 11.  RE: Call for 2021 Committee Members

    Posted 6 days ago
    Looks I'm a few days late ;-). I can help if needed.

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    James Conant
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  • 12.  RE: Call for 2021 Committee Members

    Posted 6 days ago
    @Jeff Breunsbach I know I'm late to the party in responding...and I'm not ready to think about a leadership role right now. That said, I'd be happy to contribute as I can around leading small groups, facilitating office hours, or building a content machine.

    I dropped off the radar from this community because I've been out of CS for a while, but I'm super-excited to jump back into the industry and into this fantastic community.


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    Jim Jones
    VP of Customer Experience
    NTT Cloud Communications
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