Customer Success Leadership Community

Best customer experience, anyone else doing this?

  • 1.  Best customer experience, anyone else doing this?

    Posted 9 days ago
    I recently had an incredible experience with Calendly.

    This got me thinking...

    Does anyone else do this?

    Look in their database for "wins" like this - finding duplicative payments, or accounts, and auto-merging them?

    Seems like low-hanging fruit for a big impact on customer experience. 

    Curious to learn about more example like this - creating more proactive "wow" moments with customers.
    #CustomerSuccess

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    Ronen Pessar
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