Customer Success Leadership Community

What is Return on Investment? How do we understand if a customer is getting value?

  • 1.  What is Return on Investment? How do we understand if a customer is getting value?

    Posted 30 days ago
    Hello CS Fam,

    Yes, you read it right & I can be laughed at for asking these questions:

    • What is Return on Investment?
    • How do we understand if a customer is getting value?
    • How do I define success criteria?

    Yes, I am aware that it is not a one-size-fits-all answer.

    Give me some examples which contains the above three or just the success criteria

    Kind regards,
    #Outcomes

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    Mohammed Asif
    Senior Customer Success Manager
    Bangalore, India
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