Customer Success Leadership Community

Start up services org: anyone interested in networking?

  • 1.  Start up services org: anyone interested in networking?

    Posted 01-22-2021 16:44
    Happy Friday!

    I've made a BIIG jump from a mid-size PE-backed company (~100 employees in the services org) to a U.S. start up. I'm pumped! My challenge: to build a services org. Today: we have a small team of implementers. This year: I'd like to define post-implementation services (Support, CS) to continuously build a great customer experience. 

    Is anyone else working on building a similar strategy? I'd love to connect!

    -Kate

    #Strategy

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    Kate Current
    Head of Delivery and Customer Success
    414-333-2422
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  • 2.  RE: Start up services org: anyone interested in networking?

    Posted 01-25-2021 13:01
    Yes! I'd love to connect. I focus on Customer Education / Training for start-ups and would love to connect.

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    Zenya Learning LLC
    www.zenyalearning.com
    Pam Micznik
    Managing Director
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  • 3.  RE: Start up services org: anyone interested in networking?

    Posted 01-28-2021 14:23
    Hi Kate!

    I am just going over that process right now and I would be really happy to share some thoughts around tools and processes.

    CR

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    Carlos Raimundo
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  • 4.  RE: Start up services org: anyone interested in networking?

    Posted 01-28-2021 17:39
    I'd love that Carlos! 

    I'd be interested in where you started, what your future vision is, and how you are bridging that gap. The bridge is what I am building right now!

    -Kate

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    Kate Current
    Head of Delivery and Customer Success
    414-333-2422
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  • 5.  RE: Start up services org: anyone interested in networking?

    Posted 01-28-2021 19:08

    Happy to connect, I have worked in that capacity in my past 3 roles.  Happy to share!

    regards,
    Sandra



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    Sandra Guadagnoli
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  • 6.  RE: Start up services org: anyone interested in networking?

    Posted 01-29-2021 08:31
    Hi Kate -

    I am a start-up guy.  Started companies, sold them......now I mentor startups at Brown University, MIT, and MassChallenge.  Feel free to touch base with me.  One of the main keys to a startups success is engagement and specifically getting through the noise as a new company.  There are so many messages out there to customers and potential customers - that nothing gets through.  Thinking outside the box and doing exactly what no one else is doing is how to engage and create a better customer journey.  There are some of my articles on Linkedin that I use for roundtable discussions with the groups I help.  Here is a good one for startups: https://www.linkedin.com/pulse/connect-people-actually-connecting-them-robert-kagan/


    Have a great weekend and be safe,

    Rob Kagan 
    Boston
    (508) 280-3891

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    Rob Kagan
    Boxless Consulting
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  • 7.  RE: Start up services org: anyone interested in networking?

    Posted 29 days ago
    Hi Kate!
    Congrats! After over 15 years of running services and implementation, I focus specifically on these groups now. I would love to connect and talk shop :)

    Best
    Jeff

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    Jeff Kushmerek | Professional Services and Implementation Expert

    jeffkushmerek.com
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  • 8.  RE: Start up services org: anyone interested in networking?

    Posted 27 days ago

    Kate! 

    love it! and, congrats! In my last post i did just that! I carried over a good amount of resources from my last post and would love to connect on your progress/goals this year!

    Jon



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    Jon Johnson
    Splash!
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