Customer Success Leadership Community

What LMS system are you using with your customers and/or employees?

  • 1.  What LMS system are you using with your customers and/or employees?

    Posted 9 days ago
    Hi All, 

    My organization is currently looking at implementing an LMS system to be used for both our customers and our employees. We currently have quite a bit of training and webinar related materials already developed, but we need a systematic way of tracking our customers progress to completing an assigned set of training. We also want a better way of being able to track which training videos are getting the most views, hopefully identifying training videos that might need revamping. Just a little about us, we are a cloud based practice management platform that also offers our customers revenue cycle management services. Our market is typically the individual private practices between 11-50 providers. 

    We recently had a demo with Skilljar, it was great but way too expensive for our current budget so looking internally within this community to see what LMS systems you all use and love. Our first goal is to set up a learning pathway for our customers based upon the type of user that we have set them up as and our next goal would be to develop a learning pathway for our new employees/existing employees to keep them current on relevant training needed. 

    Appreciate all the help and insight!
    #CustomerJourney
    #CustomerSuccess

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    Amber Monroe
    Director of Customer Advocacy
    LinkedIn: www.linkedin.com/in/amber-monroe-7364745b
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  • 2.  RE: What LMS system are you using with your customers and/or employees?

    Posted 9 days ago
    The LMS system we use on our backend is Thinkific and we've been very happy with both their performance and their support. Our front end has been heavily customized so it looks nothing like what Thinkific offers out of the box. But that's an example of how flexible it is.

    Andrew

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    Andrew Marks
    SuccessHACKER
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  • 3.  RE: What LMS system are you using with your customers and/or employees?

    Posted 8 days ago
    Thanks so much for the feedback Andrew. I will have to take a look at Thinkific, appreciate the recommendation.

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    Amber Monroe
    Director of Customer Advocacy
    aamonroe1987@hotmail.com
    LinkedIn: www.linkedin.com/in/amber-monroe-7364745b
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  • 4.  RE: What LMS system are you using with your customers and/or employees?

    Posted 8 days ago
    Try Disprz - they are good & customizable.

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    Mohammed Asif
    https://www.linkedin.com/in/djasif/
    Bangalore, India
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  • 5.  RE: What LMS system are you using with your customers and/or employees?

    Posted 8 days ago
    Hi Amber

    We are using Moodle for client and internal training.  It is very flexible and allows you to host the platform on your own servers.  With regards to videos, we are using Youtube.  We use Helpscout as our ticketing system.  With Helpscout, we use their Knowledge base functionality.  For clients and the team we use the links from Helpscout, but store the videos on Youtube.  We also link the Youtube videos to the courses on Moodle.  With Helpscout Knowledge base, we also store all our supporting documents which go with each video.

    Thank you and kind regards

    Jason Hardisty
    Customer Support, Content and Learning Manager
    LinkedIn:  www.linkedin.com/in/jason-hardisty



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    Jason Hardisty Customer Support Manager
    Wetu Tourism Solution
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  • 6.  RE: What LMS system are you using with your customers and/or employees?

    Posted 8 days ago
    Hi Jason, 

    Thanks for sharing this. Hosting the platform on our own servers sounds like something right up our alley. Appreciate the input, I will definitely take a look at Moodle.

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    Amber Monroe
    Director of Customer Advocacy
    aamonroe1987@hotmail.com
    LinkedIn: www.linkedin.com/in/amber-monroe-7364745b
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