Customer Success Leadership Community

  • 1.  Welcome Letter/Email

    Posted 10-18-2021 11:02
    Hi All! 

    I'm new to the community, and to CS as a whole. Does anyone have a welcome letter/email used for bringing new customers into the CS process that they would be willing to share? I am working to put together something that outlines the CS role, how we support the customer and an overview of the CS process that they will be part of, and was hoping to get some reference examples to assist. 

    Our department is new and we are putting a lot of things in place for the first time.

    Thanks in advance for any help you can give!


    joe Leung