Bosch - Couple of thoughts here:
1) Challenge previous assumptions on bandwidth... remote work and covid have had an impact on how much coverage you can expect from each CSM in terms of bandwidth and reach. Be sure to update your utilization and time allocation before assigning accounts.2) If you are hitting accelerated growth, I'm imaging sales is going to be driving a lot of changes to their territory model... so will it be more important for you to preserve CSM relationships and focus on maintaining continuity, or will it be more important for you to align to account teams and partnering with the sales strategy?3) What multi-channel ways can you leverage to augment customer engagement? Help your CSMs with coverage with finding alternative ways to engage with customers that aren't CSM-reliant. 4) Get super clear on ideal target customers and start with them. If you can create a customer rating it will help you figure out where you need max coverage and where you can find alternatives (see 3 above)
Hope that helps!