Customer Success Leadership Community

60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

  • 1.  60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

    Posted 21 days ago
    I've observed a number of discussions here - and heard from a number of you - about your desire for CSMs to have more business-level conversations with customers.

    If that's you, I humbly point you to a ChurnZero "cheat sheet" that nicely distilled my 60 minute webinar on this topic down to a 60 second reference sheet.

    Here's the link: https://churnzero.net/infographic_strategiccustomerconversations/​

    As always, I'm happy to answer questions or offer clarifications and guidance.

    Best,
    Bob London

    #CustomerHealth
    #CustomerSuccess
    #Strategy
    #VoiceofCustomer

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    Bob London
    Chief Listening Officer
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