Hi All,I am hiring for a CS Ops role, the first in our company. Our Gainsight Admin just resigned, and being the Gainsight Admin will now fall to the new CS Ops hire. Which would you look for first? Gainsight Admin experience, or data analysis and project management experience? I know learning Gainsight is a heavy lift, and having no one on there will set me back a long ways, as everything flows through there.
My admin was still trying to figure out Gainsight after a year in there, so I don't know that a four hour intro course is going to get my new hire what I need. Thoughts? Experience?Thanks!Rachel Provan