Customer Success Leadership Community

Besides GGR, where else do you learn more about customer success?

  • 1.  Besides GGR, where else do you learn more about customer success?

    Posted 09-18-2020 11:50

    Hey GGRers,

    I feel so fortunate to have found this community. The generosity and sharing has been amazing. 

    I've found GGR to be one of the best places to learn more about customer success. From the podcast to the office hours and -- best of all-- these discussion boards.

    I still have a lot to learn. But finding new sources of CS info is time consuming.

    So, I thought I'd ask here:


    What's your favourite place to go to learn more about cs outside of GGR?





    #IndustryData&Insights

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    Anita Toth
    Customer Retention/Churn Consultant
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  • 2.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 09-22-2020 16:10

    Hi Anita, 
    I found a few:

    CS Leadership Slack Channel (feel free to send me your email address and I can invite you)
    CS Leadership group on LInkedIN
    Success Hacker (they have all sorts of resources, @Andrew Marks
    Practical CSM

    I also follow a few leaders on LinkedIn that put up great content.

    Hope this helps!

    Anastasia



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    Anastasia Magnitskaia
    617-686-8286
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  • 3.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 09-23-2020 10:11
    @Anastasia Magnitskaia  These are fantastic! 🙌 I'll reach out to you on LI and we can connect there.  ​

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    Anita Toth
    Customer Retention/Churn Consultant
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  • 4.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 09-22-2020 16:57

    Hi Anita -

    Great question. Here are 2 ways to learn more about CS outside of the amazing GGR community:

    1. Utilize training programs to level up quickly. Two of my favorite Customer Success Training programs are Gainsight's Pulse Plus and SuccessHACKER's SuccessCOACHING. Pulse Plus gives you access to what is already being accepted as the industry's leading and most widely recognized certification. SuccessCOACHING helps people interested in CS not only know the best practices, but also how to apply them to resolve the real, everyday challenges CS professional face as they work with customers.

    2. Read up. My favorite book recommendation to anyone vying for a CSM position is "The Customer Success Professional's Handbook" by Ashvin Vaidyanathan & Ruben Rabago.  After reading this book you'll better understand how your background and current skill set translates to a CSM's day-to-day responsibilities. And if you haven't grabbed a copy of it already you will find SuccessHACKER's eBook "How to Get a Job in CS" helpful as focuses on how to best position your previous experience.


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    Yanira "Janita" Sesniak
    Vice President of Customer Success
    IngeniousIO
    ysesniak@gmail.com
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  • 5.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 09-23-2020 10:15
    @Yanira "Janita" Sesniak. This is amazing! 🙌 When I posted this question, I didn't even consider courses or books. Thanks for introducing me to some awesome new resources.  ​🙂

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    Anita Toth
    Customer Retention/Churn Consultant
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  • 6.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 29 days ago
    It's my pleasure @Anita Toth. I also reached out on LI to connect :)​

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    Yanira "Janita" Sesniak
    Vice President of Customer Success
    IngeniousIO
    ysesniak@gmail.com
    ------------------------------



  • 7.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 09-24-2020 11:15
    As a massive podcast fan, I listen to a lot of those across topics ranging from Customer Success, SaaS & Leadership. 

    Leadership
    At The Table With Patrick Lencioni
    Blanchard Leaderchat
    Business Is Human
    The High Performance Podcast

    Customer Success
    Creating CS
    Customer SUccess Leader
    Gainsight Gamechanger
    Value Realised

    SaaS
    Helping Sells Radio
    Notion Capital
    Subscribed
    SaaStr

    It would also be amiss of me not to plug my own (that I do not do anywhere as near as enough) podcast - CustomerSuccessMatters

    Hope that helps!

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    Matt Myszkowski
    VP, Customer Success Management, EMEA
    SAP
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  • 8.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 09-25-2020 15:15
    Thanks so much for this list @Matt Myszkowski. I'm going to check out some of them this weekend. 🙌

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    Anita Toth
    Customer Retention/Churn Consultant
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  • 9.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 29 days ago
    I'd also recommend The Open Book of Customer Success from @Diana De Jesus:

    https://www.notion.so/openbookofcustomersuccess/Open-Book-of-Customer-Success-88cc1574e44b4acfaade90599004df31

    And of course the Catalyst community and podcast :) https://catalyst.io/community




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    Ben Winn
    Community & Events Manager, Catalyst
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  • 10.  RE: Besides GGR, where else do you learn more about customer success?

    Posted 28 days ago
    These are fantastic @Ben Winn. Looking forward to getting into them. ​

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    Anita Toth
    Customer Retention/Churn Consultant
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