Hello GGR community! First-time poster here.
I posted a LinkedIn article today about 3 Ways to Land a Customer Success role without Prior Experience.
Would love to hear in what instances you have a hired a CSM to your team without prior CS experience.
This topic is near and dear to me as I transitioned from teaching high school English to Customer Success.
Thanks for sharing this success story Tiffany! I love how you took a chance and now she is part of the leadership team. :)
Those interpersonal skills are key to CS success.
@Tanuj Diwan wanted to make sure you saw @Jeremy Donaldson's post from this morning on a terrific way to train new CSMs without prior experience!
Hello Victoriia -
You are going to love CS! The confidence you built as a trusted advisor in Sales will absolutely transfer to a CS role. Good luck on your journey!