Thank you, we are primarily looking at usage indicators as a measure for customer health. It would be good to expand it to BI for our product teams but that's secondary at this point. Our customer success team uses Gainsight at the moment and this effort I am embarking on is really for their benefit. But I'd like to be able to do trending over time and have signals based on deltas in usage and other indicators outside the product.
I like that ChrunZero integrates with Pendo and I'll need to check it out.
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100% agreed. Are you still at that stage? Or have you chosen tools yet?
We are starting with google sheets (I would prefer excel) for the collection. We are looking at:
I think the best place to store such data is a time-series database and to put a BI tool on it, but we are just starting to think about which tools to use. I will share as we progress.
Hello @Zohar Gillai,Google Sheets is where I typically start with these sort of projects-- QUERY and IMPORTRANGE are really useful built-in functions. Building the manual process is helpful in case later a developer/engineer has to translate your work to an automated process.Regarding the time series database: I'm not sure additional databases are necessary. A lot of the tools you mentioned (salesforce, zendesk) can integrate directly with most BI tools. Usually, it is much cheaper and easier to leverage your existing tech stack.For further reading, I found this interesting (and short) article about Data Warehousing in relation to the BI tools: https://www.linkedin.com/pulse/has-power-bi-killed-data-warehouse-craig-bryden/Best,