Customer Success Leadership Community

Poll: What's the name of your install base sales team?

  • 1.  Poll: What's the name of your install base sales team?

    Posted 7 days ago
    Question for the team - 

    If you have an install base sales team which sells software to your install base (i.e. "upsells" or "expansion sales") and this team is distinct from your new logo sales team, what is the internal and customer facing name of that team?   This is not related to the CSM team but since this install base sales team works hand in glove with the CSM team in a lot of ways, I am currently spending a lot of time thinking about it.

    I think it is important to have a name for this team other than "upsell sales team" or "expansion sales team" which defines what it is/does and ideally is the same name used internally and externally with the customers.

    If your business is structured this way, what do you call that sales team?

    Thanks
    #Roles&Responsibilities

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    Rich Alessi
    SVP Customer Success
    Modernizing Medicine
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