Customer Success Leadership Community

CSM Career Path and Evolving Roles & Responsibilities

  • 1.  CSM Career Path and Evolving Roles & Responsibilities

    Posted 9 days ago
    Hi all, as you know, with year end comes an opportunity to adjust account segmentation and scale for success and growth. With that, I am also looking to develop a proper career path for CSMs. What would be your recommendations around different levels of CSM (1-3) and what are the ideal # years/client success skills they should have in each level? ​
    #Career
    #CustomerSegmentation
    #CustomerSuccess
    #Roles&Responsibilities

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    Lukas Alexander
    Head of CX Operations, Cision
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