Customer Success Leadership Community

What are some of the challenges with your feature adoption roadmap?

  • 1.  What are some of the challenges with your feature adoption roadmap?

    Posted 07-08-2020 20:58

    Some of the challenges I have seen with this:

    We front load the roadmap with core features and then our key differentiators are in the back.

    The problem I have experienced with this is that we lost their attention once they felt their immediate needs were solved.

    We focus on top 10 features and at times the features are unrelated to each other. Makes the value progression move all over the place.

     

    What other challenges do you experience?

     


    #CustomerJourney


  • 2.  RE: What are some of the challenges with your feature adoption roadmap?

    Posted 07-10-2020 09:13

    The biggest challenges we have had are; 

    • Too many features released at once without a clear thread of impact
    • No clear communication with the Customer Experience team on how the feature works and what known bugs are present. This causes a huge headache to customer facing team members. 
    • Features that are unfinished and then remain unfinished because the product team moves to the next project. Leaving the CS team to make up and fill the gaps for the limitations.