Hi Ramona!I can understand where you are coming from. In my world, Customer Success is confused too often with Support and sometime even with Account Management (AM is on the sales side). It is very important that there is differentiation between the roles and defining the responsibilities of each would require a discussion between the individuals that head Customer Success and Project Management. Once that is finalized, the C-levels need to agree on it, buy into it and then evangelize it downward through the rest of the organization. I've been taking this approach with Zerto.