Hello everyone - pleased to be starting my learning journey with this community.With 40+ years in the learning and development world I am working to gain a deep understanding of the Customer Success/Customer Education world so I can apply my skills to helping develop great Customer Educators. I've worked in L&D for large and small organizations, taught at educational institutions and founded successful video production and e-learning companies. If any of that experience sounds helpful in answering your questions or addressing your goals, please connect. I'm always happy to share ideas.My ultimate goal is to ensure that CE folks don't just understand their role, but also have real strategies for personal and professional success. For themselves and the customers they serve. To that end I plant trees in whose shade I may never sit.
I look forward to learning from all of you regardless of where you are on your career journey.
Hi Everyone, Im Craig.
Im brand new GGG and I think the platform is awesome! Great to see a place dedicated to our skill set.A little about me, I've spent my entire career in a sales/ account management function with the last 5 years as a senior leader in Customer Success in a SaaS Fintech environment. I have recently joined The Accountancy Cloud, tasked with building out a Customer Success team. We are pre seed and getting ourselves in a position for series a. My goal for joining is a simple one, i'm looking to share as much of my experience a possible to help anyone along the CS journey and learn as much as I can from everyone else. Looking forward to catching up with you all. Craig
Hi everyone! My name is Matt and I oversee the Customer Success team at Riipen, an early-stage EdTech marketplace. I joined 3 years ago and have since helped to scale the team and our operations. Prior to that I worked in media production for Higher Ed institutions. I would love to learn more about:
Hi everyone, I'm Markus!
I've been a member for some months now, and I've been looking forward to a post like this.
I'm working as a CSM for 24SevenOffice. We have just started to approach the CS way and are pretty new to this process of work. Right now we are just consuming and absorbing as much information as possible, but we are moving forward fast.
The CS team were under the sales department and we worked more with sales and administrative upsales. Now we got our own portefolio and we are moving towards working with our customer so they can reach their goals. As for now we using spreadsheet to keep up with our portefolio, but we want to move towards a CSM tool at some point.Looking forward to connect with you guys.