Customer Success Leadership Community

Your CS book recommendation for 2021

  • 1.  Your CS book recommendation for 2021

    Posted 9 days ago
    Hey GGR community!

    I'm currently reading @Nick Mehta's and Alison Picken's "The customer success economy" (highly recommend) and was wondering what other book recommendations the community might have around CS topics?

    I believe that the community can be an amazing place to learn from others, so please feel free to share your own book if you have one.


    Ido Barnoam
    Enablement Lead, Customer success

  • 2.  RE: Your CS book recommendation for 2021

    Posted 8 days ago
    Few that I would recommend, I am sure the community can add far more to the list as well!

    - Farm Don't Hunt by Guy Nirpaz
    - Predictable Revenue by Aaron Ross

    Jordan Silverman
    Vice President of Customer Success

  • 3.  RE: Your CS book recommendation for 2021

    Posted 8 days ago
    The other two Gainsight books - along with "Customer Success Economy" that you mentioned - are my personal favorites. 
    As I have recently joined a startup company, I have also been enjoying The Startup's Guide to Customer Success.

    Erik Grand
    Sr. CSM

  • 4.  RE: Your CS book recommendation for 2021

    Posted 7 days ago
    Hi @Ido Barnoam,

    I really loved The Seven Pillars of Customer Success, but I'm biased of course :-)

    I really recommend CS leaders to read ​Chief Customer Officer 2.0 by Jeanne Bliss because it helps to put the CS teams role into perspective inside a company.  We spend a lot of time focused on the customer (as we should), but sometimes we miss the opportunities to help the customer by embracing the larger organization (especially the post-first sales function we typically live in).  This is a book that can give tremendous insight into how best to run our CS function.

    Wayne McCulloch
    2020 - Top100 Customer Success Strategist
    Google Cloud