Customer Success Leadership Community

[Industry Webinars/Events] - July 2020

  • 1.  [Industry Webinars/Events] - July 2020

    Posted 07-07-2020 12:38

    Please use this thread as a place to put Events, Webinars, etc. 



  • 2.  RE: [Industry Webinars/Events] - July 2020

    Posted 07-07-2020 14:51

    Hi Jeff, we are hosting our next Customer Advisory Board (CAB) Masterclass program that begins on July 21. It's designed for first-time CAB managers or executives who want to transition their existing in-person CAB model into a virtual one. 

    This online event includes 4 live sessions, plus 1 private session, plus our 2-volume CAB operations manual, 3 workbooks, 3 new virtual engagement models, and a ton of content.

    Thanks for letting me share this here.

    Mike Gospe
    Advisory Board Strategist & Professional Facilitator

    KickStart Alliance

    CAB Resource Center

  • 3.  RE: [Industry Webinars/Events] - July 2020

    Posted 07-08-2020 01:00

    Hey there, I bet you’re already doing a great job maintaining customer relationships. But I want you to see how @Ziv Peled, Chief Customer Officer at AppsFlyer, is doing it. Blew me away when I saw it..

    He’s using, Looker (a BI tool) and a tool called Troops to measure and scale customer relationship development. It’s a pillar of a CS strategy that’s led to massive upsell and expansion over the past six years.

    Ziv’s the first up in the new, Gain Grow Retain Operator Excellence Series. Will you join us for the discussion on July 22nd at 10am EDT?


  • 4.  RE: [Industry Webinars/Events] - July 2020

    Posted 19 days ago

    Hi Jeff. Any chance this got recorded? Couldn't join and would love to watch it!

  • 5.  RE: [Industry Webinars/Events] - July 2020

    Posted 07-08-2020 12:21

    What’s HubSpot's secret to Customer Success and their Customer First approach? 

    Join our webinar on July 14th, 10am PT / 1pm ET, to find out. HubSpot’s Jonathan Corbin, Vice President of Customer Success and Global Strategy and Laurie (Aquilante) Faiola, Director of Customer Marketing will share insights on the roles and responsibilities that their Customer Success and Customer Marketing teams take on, and the decisions they have been making in real-time over the last few months following COVID-19.

    Click here for more information and to register

  • 6.  RE: [Industry Webinars/Events] - July 2020

    Posted 29 days ago

    Let's learn together!  Join me this Thursday as I share our "work-in-progress" and the major changes our CS model is undergoing currently, based on the rapid changes our customer-base has seen recently.  We're asking brave questions of ourselves and willing to rethink the assumed.... 

    Would love to have an engaging Q&A session - so please bring your thoughts and questions!  

    When: Thursday July 16 | 11:00 AM PT, 1:00 PM CDT
    Register @

  • 7.  RE: [Industry Webinars/Events] - July 2020

    Posted 16 days ago

    Hey @Jenny Leman  - is there a recording of this available?

  • 8.  RE: [Industry Webinars/Events] - July 2020

    Posted 15 days ago

    @Brennan Hickey  --  there sure is!   

  • 9.  RE: [Industry Webinars/Events] - July 2020

    Posted 28 days ago

    Hi everyone!

    Continuing our efforts to help various industries gain insights on how they can deal with the multiple challenges posed by COVID-19, we are bringing the 4th Episode of our #CX Series Webinar on the 16th of July at 3 PM Jakarta time.

    Our Founder & CEO, Rajiv Lamba will be hosting the webinar with Indonesia's top industry experts from CIMB Niaga, Indosat and 

    If this interests you or you want to know more about the webinar, click here!


  • 10.  RE: [Industry Webinars/Events] - July 2020

    Posted 28 days ago

    Hi All - last week I ran a live panel discussion on Gender Diversity in Customer Success. While you missed the live event - the recording is now available here:


  • 11.  RE: [Industry Webinars/Events] - July 2020

    Posted 28 days ago

    Great idea to host a place to post these type of announcements!

  • 12.  RE: [Industry Webinars/Events] - July 2020

    Posted 19 days ago

    Hello All, we have another great webinar coming up - 

    Customer Strategies in Growth Companies 

    Join Alex HesterbergChief Customer Officer at Delphix, and Gal BiranCEO & Cofounder at Crowdvocate while they discuss hot topics in customer strategies, pandemic response and future planning, the importance of a CCO and more.

    • What are the roles and responsibilities of a CCO.
    • How to build a team and program in a growth company.
    • Connecting marketing and customer success groups internally in order to maximize your Digital and “Long Tail” strategies.
    • Some of the best methodologies in post-sale customer management.
    • The importance of customer advocacy and delight.

    Click here for more information and to register