Please use this thread as a place to put Events, Webinars, etc.
Hi Jeff, we are hosting our next Customer Advisory Board (CAB) Masterclass program that begins on July 21. It's designed for first-time CAB managers or executives who want to transition their existing in-person CAB model into a virtual one.
This online event includes 4 live sessions, plus 1 private session, plus our 2-volume CAB operations manual, 3 workbooks, 3 new virtual engagement models, and a ton of content.
Thanks for letting me share this here.
Mike GospeAdvisory Board Strategist & Professional Facilitator
CAB Resource Center
Hey there, I bet you’re already doing a great job maintaining customer relationships. But I want you to see how @Ziv Peled, Chief Customer Officer at AppsFlyer, is doing it. Blew me away when I saw it..He’s using Salesforce.com, Looker (a BI tool) and a tool called Troops to measure and scale customer relationship development. It’s a pillar of a CS strategy that’s led to massive upsell and expansion over the past six years.Ziv’s the first up in the new, Gain Grow Retain Operator Excellence Series. Will you join us for the discussion on July 22nd at 10am EDT?
Hi Jeff. Any chance this got recorded? Couldn't join and would love to watch it!
What’s HubSpot's secret to Customer Success and their Customer First approach?
Join our webinar on July 14th, 10am PT / 1pm ET, to find out. HubSpot’s Jonathan Corbin, Vice President of Customer Success and Global Strategy and Laurie (Aquilante) Faiola, Director of Customer Marketing will share insights on the roles and responsibilities that their Customer Success and Customer Marketing teams take on, and the decisions they have been making in real-time over the last few months following COVID-19.
Click here for more information and to register
Let's learn together! Join me this Thursday as I share our "work-in-progress" and the major changes our CS model is undergoing currently, based on the rapid changes our customer-base has seen recently. We're asking brave questions of ourselves and willing to rethink the assumed....
Would love to have an engaging Q&A session - so please bring your thoughts and questions! When: Thursday July 16 | 11:00 AM PT, 1:00 PM CDTRegister @ https://bit.ly/2YSZA4c
Hey @Jenny Leman - is there a recording of this available?
@Brennan Hickey -- there sure is!
Continuing our efforts to help various industries gain insights on how they can deal with the multiple challenges posed by COVID-19, we are bringing the 4th Episode of our #CX Series Webinar on the 16th of July at 3 PM Jakarta time.
Our Founder & CEO, Rajiv Lamba will be hosting the webinar with Indonesia's top industry experts from CIMB Niaga, Indosat and Kata.ai.
If this interests you or you want to know more about the webinar, click here!
Hi All - last week I ran a live panel discussion on Gender Diversity in Customer Success. While you missed the live event - the recording is now available here:
Great idea to host a place to post these type of announcements!
Hello All, we have another great webinar coming up -
Join Alex Hesterberg, Chief Customer Officer at Delphix, and Gal Biran, CEO & Cofounder at Crowdvocate while they discuss hot topics in customer strategies, pandemic response and future planning, the importance of a CCO and more.