Customer Success Leadership Community

CSM Training

  • 1.  CSM Training

    Posted 8 days ago
    Hi folks,

    I have been listening to the podcast for some however I am new to this community so apologise if this question has been asked and answered previously.  I have started a CSM function in my company and want to put the folks through some education.  Does anyone have courses you've been through or can recommend it would be much appreciated.

    Dima
    #CustomerSuccess

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    Dima Vovchak
    Whispir
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  • 2.  RE: CSM Training

    Posted 7 days ago
    Hi Dima,

    I will kick off - I have been impressed by the content provided by @Andrew Marks's team at https://successcoaching.co/

    Great feedback from my team of CSMs - most are new to the CS function but even the ones with expereince have taken something from it.

    Can talk it through if you need.​

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    Matt Myszkowski
    VP, Customer Experience EMEIA
    Cision
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  • 3.  RE: CSM Training

    Posted 4 days ago
    Dima,

    We recently implemented Practical CSM and we've been really happy with it.  When I vetted CSM training programs I found that many (not all) CMS trainings are tied to some software.  I really wanted a training system that was not tied to any specific software and was focused on the CSM learning alone. 

    Happy to chat if you have additional questions. 

    Emily McIlwain


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    Emily McIlwain
    GoodUnited
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  • 4.  RE: CSM Training

    Posted 3 days ago
    Great question! I am doing the same thing. I was planning on having my team do the trainings at https://successcoaching.co/.

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    Brooke Carrie
    Director of Customer Success
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  • 5.  RE: CSM Training

    Posted 2 days ago
    Thanks Matt, Brooke and Emily for your responses.  All roads seem to lead to the same providers which is fine, its great to validate we are all on the right track.  We also attended a CS course put on by Cisco training which was more Enterprise High touch focused but quite good.  

    Emily, we use ChurnZero as CS platform and they have some really great content which is partially tool independent.

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    Dima Vovchak
    Whispir
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