Customer Success Leadership Community

VoC Program Manager Role

  • 1.  VoC Program Manager Role

    Posted 15 days ago
    Hi All,

    On the recent excellent "Rolling Out Your First VOC Program" webinar with @Andrew Marks and the team at SuccessHacker with great guests and friends @David Ellin@Steve Bernstein & Melinda Gonzalez I posed a question around the ownership of the VOC program, and whether to do it properly it needed a dedicated role.

    I have decided to create this role at Cision and wondered if anyone had a job description I could "borrow"? I am thinking the role would be something like Voice of Customer Program Manager.

    Open to your feedback and thoughts too.

    Many Thanks,​​​​​
    #VoiceofCustomer

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    Matt Myszkowski
    VP, Customer Experience EMEIA
    Cision
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  • 2.  RE: VoC Program Manager Role

    Posted 14 days ago
    Wish I was in the UK cause this role is highly interesting to me! I'll have to get caught up with the webinar since it's always great to hear your perspective.

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    Shea Nussman
    CSM
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