Hi @Heidi Staats, this is a terrific question!
I believe I touch on this with our Sales Engineer role. This role has recently started reporting to me as the VP of CS and not to our Sales leader and so far we've had success.
See below for what the role generally looks like and the skills and structure I've established with this role. I'd love to hear any follow-up questions or feedback you have Heidi.
Sales EngineerAs the trusted advisor to Sales and advocate for our potential customer, the Sales Engineer manages the overall product demonstrations throughout the pre-sales lifecycle. The SE is responsible for guiding prospective customers to purchase by driving perceived value from our product, overall satisfaction of demo experience and engaging resources across IngeniousIO to deliver desired prospective customer outcomes. The SE helps prospective customers while simultaneously strengthening their relationship with our company. The SE will partner with Sales, Product and Customer Success. This role requires a customer-centric mindset and an understanding of the AECO industry to successfully drive value to a rapidly expanding customer base.
Customer Success and Sales Enablement
Customer Success Support