Customer Success Leadership Community

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  • 1.  What tools are you using to display CS Models?

    Posted 16 days ago
    Curious what tools CS Leaders are using to illustrate Journey Maps, processes, Segmentation, key performance indicators, and dashboards.
    #Technology

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    Kevin Mitchell Leonor
    Customer Success Manager
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  • 2.  RE: What tools are you using to display CS Models?

    Posted 15 days ago
    We use Power BI and ChurnZero to display KPIs.

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    Doug Havlik
    ThoughtTrace
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  • 3.  RE: What tools are you using to display CS Models?

    Posted 14 days ago
    We use a variety of tools to do this.
    • Totango displays all of our usage data
    • Google Sheets + Google Data Studio for churn and upsells
      • Think executive level reporting
    • Lucid Chart for customer journeys + outreach

    I wish that Totango could do all of this for us and hopefully one day they can!

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    Jordan Silverman
    Vice President of Customer Success
    MarketMan
    9148445775
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