Would like to follow this thread as well!
Not sure if this hits on what you are looking for, but check out
https://support.tricentis.com/. Tricentis has a really robust Support motion that has enabled them to scale on multiple fronts. They integrate Support with their Community + Customer Training/Learning operations.
Curious if anyone has ever used Wix Answers? New to me, seems more B2C, scrappy and quick. I just signed up for a free trial to mess around, but curious if any serious B2B startups are leveraging. Their omnichannel, freemium model piqued my interest.
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Samma Hafeez
Senior Director, Customer Success Center of Excellence
Insight Partners
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Original Message:
Sent: 02-19-2021 07:37
From: Jeff Breunsbach
Subject: Website - Customer Experience/Success/Support Page
I feel like we're copying each other in terms of some of the initiatives we're working on!
I'm building out a page like this for our customers. We're in the midst of designing and thinking about the right level of content, etc.
Some considerations:
- How are we going to make you successful
- Roles on the team and why they're involved
- Reinforce the self-service resources available
I've been looking for examples as well, but haven't found many that hit the nail on the head.
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Jeff Breunsbach
Founder, Gain Grow Retain
Director of CX at Higher Logic
Top 25 Influencer 2020
Original Message:
Sent: 02-19-2021 05:22
From: Matt Myszkowski
Subject: Website - Customer Experience/Success/Support Page
Hi All,
I have an opportunity to design and influence the design of our CX page on our corporate website.
Who else has done this, what do you consider, what good examples are there out there?
Thanks,
#Strategy
#Technology
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Matt Myszkowski
VP, Customer Experience EMEIA
Cision
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