Customer Success Leadership Community

Website - Customer Experience/Success/Support Page

  • 1.  Website - Customer Experience/Success/Support Page

    Posted 13 days ago
    Hi All,

    I have an opportunity to design and influence the design of our CX page on our corporate website.

    Who else has done this, what do you consider, what good examples are there out there?

    Thanks,
    #Strategy
    #Technology

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    Matt Myszkowski
    VP, Customer Experience EMEIA
    Cision
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  • 2.  RE: Website - Customer Experience/Success/Support Page

    Moderator
    Posted 13 days ago
    I feel like we're copying each other in terms of some of the initiatives we're working on! 

    I'm building out a page like this for our customers.  We're in the midst of designing and thinking about the right level of content, etc. 

    Some considerations: 
    • How are we going to make you successful
    • Roles on the team and why they're involved
    • Reinforce the self-service resources available

    I've been looking for examples as well, but haven't found many that hit the nail on the head.

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    Jeff Breunsbach
    Founder, Gain Grow Retain
    Director of CX at Higher Logic
    Top 25 Influencer 2020
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  • 3.  RE: Website - Customer Experience/Success/Support Page

    Posted 13 days ago
    Would like to follow this thread as well! 

    Not sure if this hits on what you are looking for, but check out https://support.tricentis.com/.  Tricentis has a really robust Support motion that has enabled them to scale on multiple fronts. They integrate Support with their Community + Customer Training/Learning operations.

    Curious if anyone has ever used Wix Answers?  New to me, seems more B2C, scrappy and quick. I just signed up for a free trial to mess around, but curious if any serious B2B startups are leveraging.  Their omnichannel, freemium model piqued my interest.

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    Samma Hafeez
    Senior Director, Customer Success Center of Excellence
    Insight Partners
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  • 4.  RE: Website - Customer Experience/Success/Support Page

    Posted 10 days ago
    Quite like lots of what they have on the page - things I have on my wishlist appears there.

    Would be good to get other examples if anyone has them.

    Thank you @Samma Hafeez

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    Matt Myszkowski
    VP, Customer Experience EMEIA
    Cision
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  • 5.  RE: Website - Customer Experience/Success/Support Page

    Posted 10 days ago
    @Jeff Breunsbach - Maybe it's time we had some "us" time! ​

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    Matt Myszkowski
    VP, Customer Experience EMEIA
    Cision
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