Customer Success Leadership Community

Market Research for an idea

  • 1.  Market Research for an idea

    Posted 13 days ago
    Hey GGR!

    I was wondering if it were possible to interview any CSM's for 20 minutes? It's 7-10 questions and just to run through a couple of points. I have a background in Sales (with a very vague understanding of CS) and want to learn what kind of processes you run. 

    I just want to clarify, this is NOT a sales pitch and I definitely don't have a product, just a rough sketch on a notepad!

    I am keeping everything as "mysterious" and vague as possible to ensure I'm not influencing anyone's answers (Mom Test), might be worth reading to get good answers from customer too!

    Here's my calendar. Thanks in advanced for your help.


    Hector Forwood

  • 2.  RE: Market Research for an idea

    Posted 13 days ago
    Hi Hector,
    There are many CS professionals here to ask questions to. GGR is built to encourage CS professionals to communicate and share.
    If you want to understand what CSM do, there are many avenues to pull from.

    Thank you,

  • 3.  RE: Market Research for an idea

    Posted 13 days ago
    You may be better served asking the question in this forum. Try posing. an open question on Gain Grow Retain. Use the tools Scott gave you to fill in gaps before you post your first question just to save you some time. Good luck.

    Kevin Mitchell Leonor
    Customer Success Manager