Apart from mentioned sources, my company sources through candidates through referrals, events (conferences, meetups), contract-to-hire schemes and sizeable chunk, recuriting through college.We are updating jobs to be remote, to attract wider talent pool. Post covid, effective method seems to be through referrals.Curious to know what methods is working out at your company.
Well, our last two hires in CSS were network connections made here in the GGR community that our team referred. They both came from the Hospitality and Care industry (hotels and major event planning). like Brian, they might lack a little "CS" experience but are diving in headfirst and really taking ownership of their continued education!
So I wouldn't be shy to expand the list of likely suspects to a broader category and look outside of the CS pool for interested parties.
Taking a leap here, as I joined this community based off of a recommendation. I have been in customer service my entire life, and am incredibly passionate about hospitality and creating relationships. This passion has led me down a road in restaurants, but I find myself interested in hearing more about the CSM world.
What suggestions and/or recommendations would you all have for someone looking to seek a CSM position? For those of you who came from different industries, how do I set myself up to succeed? Where do I start?
Looking forward to a conversation!
Hey @TJ McReynolds first of all welcome! Glad you found GGR.the cool thing about software as a service companies is that many of them are specific to different industries ams niches. For example, i used to work for a company that provided an HR platform to the hospitality industry (high turnover, service beau eases like restaurants and retail).
You possess knowledge of that industry which makes you a perfect fit to be a customer success manager for a company who is trying to sell to other folks like you in hospitality.
Beyond that, when you learn the basics of customer success, eg renewals, adoption, stakeholder management, engagement playbooks, etc , those skills are transferable to other industries you may be interested in exploiting.
from there, customer success people can grow in place, or even move into different roles in the SaaS world. Like product management, sales, sales engineering, marketing, etc. the possibilities are virtually endless.
good luck with your journey, and glad you found CS and GGR. This community will be very helpful to you as you explore opportunities in this field.