Customer Success Leadership Community

VoC Program Manager Role

  • 1.  VoC Program Manager Role

    Posted 13 days ago
    Hi All,

    On the recent excellent "Rolling Out Your First VOC Program" webinar with @Andrew Marks and the team at SuccessHacker with great guests and friends @David Ellin@Steve Bernstein & Melinda Gonzalez I posed a question around the ownership of the VOC program, and whether to do it properly it needed a dedicated role.

    I have decided to create this role at Cision and wondered if anyone had a job description I could "borrow"? I am thinking the role would be something like Voice of Customer Program Manager.

    Open to your feedback and thoughts too.

    Many Thanks,​​​​​

    Matt Myszkowski
    VP, Customer Experience EMEIA

  • 2.  RE: VoC Program Manager Role

    Posted 13 days ago
    Wish I was in the UK cause this role is highly interesting to me! I'll have to get caught up with the webinar since it's always great to hear your perspective.

    Shea Nussman