Customer Success Leadership Community

Looking for Recommendation for Team Training/Guest Speaker on Phone Support

  • 1.  Looking for Recommendation for Team Training/Guest Speaker on Phone Support

    Posted 16 days ago
    Good Morning!

    Our customer support team is looking to bring in a guest speaker/trainer to speak to our customer support team to discuss Phone Support strategies. In particular we would like to have someone come in and offer some perspective on why phone support is a value add to the customer experience, how to add value during your convo, how to be comfortable on the phone, how to politely end long winded/ranting/rude customer convos. etc.

    If anyone know or has worked with any good speakers would appreciate your recommendations!

    #CustomerSuccess
    #PeopleLeadership
    #Roles&Responsibilities

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    Maxine Karlinsky
    VP, Customer Success
    ALICE Platform
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  • 2.  RE: Looking for Recommendation for Team Training/Guest Speaker on Phone Support

    Moderator
    Posted 15 days ago
    Hi @Maxine Karlinsky-- I know @Anita Toth has put together a great educational series around handling difficult conversations and engaging customers appropriately, and she's a terrific speaker.  Also might check out @Daniel Hoesing as he provides a predictive index methodology to drive the most important projects​​​​ with a keen eye toward customer support and service, and would likely be a fabulous resource for creating the momentum around the initiative.
    /Steve

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    Steve Bernstein
    Head of Voice-Of-Customer Programs at Waypoint Research Group
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  • 3.  RE: Looking for Recommendation for Team Training/Guest Speaker on Phone Support

    Posted 15 days ago

    Thanks for tagging me @Steve Bernstein.

    Maxine -- I'd be happy to chat about what you need exactly and how my Difficult Customer Conversations course might be able to help your team.

    Feel free to DM me here or over on LinkedIn. 😃



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    Anita Toth
    Customer Retention/Churn Consultant
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  • 4.  RE: Looking for Recommendation for Team Training/Guest Speaker on Phone Support

    Posted 14 days ago
    Thank you @Steve Bernstein for the recommendations . @Anita Toth, I will be in touch shortly. Would love to discuss the Difficult Customer Conversations course, as I think this could benefit our team greatly. ​​

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    Maxine Karlinsky
    ALICE Platform
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