Customer Success Leadership Community

Any HealthTech/IT CS folks in the House?

  • 1.  Any HealthTech/IT CS folks in the House?

    Posted 01-19-2021 11:28
    Hey everyone - great to be a part of such a supportive and engaging community.

    I was wondering if there are any folks here that are in Healthcare / Health Technology / Digital Health Customer Success? I'd love to connect (LinkedIn and Twitter links in my signature).

    I've been working within healthcare (payers, providers, third-party administrators, etc.) for most of my career but more recently within health tech startups.

    I've found that Healthcare Customer Success has some unique nuances as compared to other industries - even the name "customer" success in the context of healthcare doesn't exactly feel right to me...

    I'm interested to hear from others in this community on their experience in Healthcare CS - especially those who came into a healthcare CS team from another industry. What has been your experience? What's different when it comes to healthcare customer success as opposed to other CS industries?

    Cheers!
    #CustomerHealth
    #CustomerJourney
    #CustomerSegmentation
    #CustomerSuccess
    #IndustryData&Insights
    #PeopleLeadership

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    Steve Anderson
    Founder @ CoLo Consulting (heycolo.com)
    #DigitalHealth #HealthTech
    LinkedIn: https://www.linkedin.com/in/steve-anderson/
    Twitter: @andersonroads
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  • 2.  RE: Any HealthTech/IT CS folks in the House?

    Posted 01-19-2021 14:42
    Hi Steve, 

    I am in Healthcare IT, but have only known healthcare for the past decade. I certainly believe that the customer success journey has some similarities and differences than in other industries. Would love to connect and chat more. I have added you on Linkedin. It is always nice to have a fellow network of friends in the same industry!

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    Amber Monroe
    Director of Customer Advocacy
    LinkedIn: www.linkedin.com/in/amber-monroe-7364745b
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  • 3.  RE: Any HealthTech/IT CS folks in the House?

    Posted 01-19-2021 21:52
    Hey Amber! 

    Thanks for the note and the connection. I'd love to chat more about your experience in Healthcare IT. I agree that there are many parallels with other industries within CS - along with many differences! I'm keen to put together a list of valuable lessons learned from leaders like yourself in health tech CS for those newer to the industry. 

    I look forward to connecting further on LinkedIn!

    Cheers,
    Steve

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    Steve Anderson
    CoLo Consulting
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