Hello everyone - pleased to be starting my learning journey with this community.With 40+ years in the learning and development world I am working to gain a deep understanding of the Customer Success/Customer Education world so I can apply my skills to helping develop great Customer Educators. I've worked in L&D for large and small organizations, taught at educational institutions and founded successful video production and e-learning companies. If any of that experience sounds helpful in answering your questions or addressing your goals, please connect. I'm always happy to share ideas.My ultimate goal is to ensure that CE folks don't just understand their role, but also have real strategies for personal and professional success. For themselves and the customers they serve. To that end I plant trees in whose shade I may never sit.
I look forward to learning from all of you regardless of where you are on your career journey.
Hi Everyone, Im Craig.
Im brand new GGG and I think the platform is awesome! Great to see a place dedicated to our skill set.A little about me, I've spent my entire career in a sales/ account management function with the last 5 years as a senior leader in Customer Success in a SaaS Fintech environment. I have recently joined The Accountancy Cloud, tasked with building out a Customer Success team. We are pre seed and getting ourselves in a position for series a. My goal for joining is a simple one, i'm looking to share as much of my experience a possible to help anyone along the CS journey and learn as much as I can from everyone else. Looking forward to catching up with you all. Craig
Hi everyone! My name is Matt and I oversee the Customer Success team at Riipen, an early-stage EdTech marketplace. I joined 3 years ago and have since helped to scale the team and our operations. Prior to that I worked in media production for Higher Ed institutions. I would love to learn more about:
Hi everyone, glad to be here!
I'm pivoting my career from sales /account management /finance consultancy in the Banking industry to a CS role in the Tech (FinTech/Saas) industry.
Because I love to build long term relationships, demonstrate value to customers, understand and help them to achieve their goals. I found all this and much more in the CS world and became fascinated by it!
I joined this group because I want to learn more about CS and best practices in the field.
Looking forward to connecting with you all!
Hi everyone, I'm Markus!
I've been a member for some months now, and I've been looking forward to a post like this.
I'm working as a CSM for 24SevenOffice. We have just started to approach the CS way and are pretty new to this process of work. Right now we are just consuming and absorbing as much information as possible, but we are moving forward fast.
The CS team were under the sales department and we worked more with sales and administrative upsales. Now we got our own portefolio and we are moving towards working with our customer so they can reach their goals. As for now we using spreadsheet to keep up with our portefolio, but we want to move towards a CSM tool at some point.Looking forward to connect with you guys.
I've been a passive observer of GGR for a few months and only recently revisited to become more active.
I am currently working as Customer Programs and Training Manager for a company that is rapidly growing and trying to scale appropriately. I have been working in the CS space now for 8+ years - beginning in support, working my way into Training, Account Management, and CS Team management.I started my current role 11 months ago and was definitely not prepared for the career change to be simultaneous with the world changes - it's been an adventure!It is a completely different role for me as it's even more dynamic than most of my CS experience and involves having my hand in a number of the organizations pots, so to speak. I am still finding my footing and am looking forward to learning from the shared experience of GGR members!Thrilled to be here and have the opportunity to connect and learn from everyone!
Hey GGR community!
I joined two days ago, super super excited to be here.
I'm hoping to connect with someone who's willing to share what their day-to-day is like as a CSM/manager.
I understand that the ideal CSM wears lots of hats and I def want to learn.
Hello Everyone! I'm here because I love communities and feel like we are only as powerful as our network. I am here to connect with new people and to help others. Check out my content on LinkedIn https://www.linkedin.com/in/heatherleventry/ or ask for a meeting to discuss ways I can help you. One fun fact about me is that I am obsessed with making impactful PowerPoint Decks. #CustomerEducation#CustomerSuccess#learning<