Customer Success Leadership Community

How customer-centric are you?

  • 1.  How customer-centric are you?

    Posted 12 days ago

    How customer-centric are you?

    Currently, I am in the process of completing #csm level 1 course by #successhacker and one of the modules is around customer-centricity.

    It poses the question of how customer-centric are you and your organisation.

    As a #CS community, we all think we are customer-centric but we can all do more.

    You can do more by

    -When developing a new process or product, ask yourself how will this impact your customer.

    -Invite your customer to lunch and learn. (Virtual for now)

    -Make the customer part of your solution- Walk through your processes as if you were the customer

    -Listen to your customer- Ultimately they will have the most relevant feedback on your product as they use it the most

    -Link employee culture to customer outcomes.

    How else can you or your organisation be more customer-centric?



    James Stuart