Customer Success Leadership Community

Realizing value for long term clients

  • 1.  Realizing value for long term clients

    Posted 5 days ago
    Hello CS Experts.

    I am working on developing success plans and primary objectives for the buildout of my Success team. I understand how early in the tenure of a client there would be several key objectives that can be realized over a year or more.

    However, what do you do in terms of identifying and measuring success once a client has been live on your system for several years and/or using your system fully? How do the objectives of the success plan evolve once the client is a more mature user of the product?

    Thank you for your help.

    Sincerely,
    Laurie
    #CustomerHealth
    #CustomerJourney
    #CustomerSuccess
    #Strategy

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    Laurie Barlev
    ComplySci
    laurie@stanfordalumni.org
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