Very interested in this thread as we are also considering the same.
Hey Shari - we currently tier our customers across 3 segments DL/ mid market and enterprise.
All of which have a different 90 day journey through onboarding to adoption. Typically allow the customer to chose the level of support at mid market.
We also have a fairly low touch model in the earlier 2 segments and I would love to understand how you capacity plan against this.