Customer Success Leadership Community

Customer Journey Map Consultants

  • 1.  Customer Journey Map Consultants

    Posted 12 days ago
    Hi everyone, I am wondering if anyone is familiar with a consulting or professional service firm that would partner with us in mapping out our ideal Customer Journey from discovery to advocacy. It's been a priority for us but we are growing fast and have been saturated with client facing work. Any recommendations of companies you've worked with or know of  would be fantastic.

    Thanks!
    Jonas


    #CustomerJourney
    #CustomerSuccess
    #Strategy

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    Jonas Stanford
    Benevity
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  • 2.  RE: Customer Journey Map Consultants

    Posted 12 days ago

    Hi Jonas, 

    I recommend Kia from Desire Path. She is a complete rock star. https://www.thedesiredpath.com/ 



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    Star Hofer
    Vice President of Customer Success
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  • 3.  RE: Customer Journey Map Consultants

    Posted 12 days ago
    I would recommend 3 3rdView Consulting | Brisbane's Customer Focus Specialist however they're in the land of Down Under - might be able to refer you. :)

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    Fleur Duekker
    TAFE Queensland
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  • 4.  RE: Customer Journey Map Consultants

    Posted 11 days ago
    I'm also available. I have built customer journey maps for companies and I deploy a map that is customer-centric while maintaining scalability.

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    Kevin Mitchell Leonor
    Customer Success Manager
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  • 5.  RE: Customer Journey Map Consultants

    Posted 8 days ago
    Hi @Jonas Stanford--

    I've been doing this work for 25 years, focusing more recently in SaaS and MSPs. Unlike other consultants, I bring unique perspectives from neuroscience, systemic improvement and change management that lead to breakthrough improvements. Happy to share a long list of referenceable clients​ who can comment. 

    https://se-partners.com/solutions/customer-experience-consulting/
    ed@se-partners.com

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    Ed Powers
    Consultant
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