Customer Success Leadership Community

1 to 50 of 623 threads (4.7K total posts)
Thread Subject Replies Last Post
Questions you are asking in interviews 2 an hour ago by Jarren Pinchuck
Original post by Krishna Reddy Katipelly
Involuntary Churn (churn due to payment, admin issues, late contract signing) 1 an hour ago by Jarren Pinchuck
Original post by ANITA GAZICA
What tools do your CS team use? 1 an hour ago by Jarren Pinchuck
Original post by Max Smith-Gee
How do you assess the quality of your team? 1 2 hours ago by Jarren Pinchuck
Original post by Angela Guedes
Discussion on CAB prep for 2021 5 7 hours ago by Jessica McMullen
Original post by Mike Gospe
What else do you measure when retention is good? 6 7 hours ago by James Conant
Original post by Dana Pavel
Holiday gifts for CSMs and Customer Success quotes 5 12 hours ago by Christopher Simpson
PLG & Success Metrics 2 13 hours ago by Kathryn Moore
Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts 0 13 hours ago by Lisa Davis
Are OKRs relevant in Large Enterprises? 11 13 hours ago by Michael Sare
Customer Success Manager - Time management 13 yesterday by James Conant
Original post by ANITA GAZICA
Customer wants to buy product but isn't interested in onboarding. 15 yesterday by Alex Thebert
Original post by Yanira "Janita" Sesniak
Advice on Collating Qualitative Data from Customer Interviews 1 2 days ago by Steve Bernstein
Original post by Liam Farley
Is your account plan separate from your joint success plan? 15 2 days ago by Shari Srebnick
Customer Success Pre-Sales Role
9 2 days ago by Matt Myszkowski
Original post by Heidi Staats
Introducing Tip of the Week 1 2 days ago by Kellyann Dziedzic
Original post by Annie Moncure
Creating a Community for your customers 8 2 days ago by Irene Giménez
Do you articulate CSM care in your SaaS contracts 3 3 days ago by ANITA GAZICA
Original post by Diane Gordon
CSAT/NPS in comp plans 4 3 days ago by Effie Mansdorf
New job: From CS to Growth and Scaling 2 4 days ago by Walter Zepeda
Tips & Tricks to Customer Onboarding 4 6 days ago by Farouq Aldori
Original post by Asha Pulikkal
Has anyone hired or had a value engineer as part of CS org? 1 7 days ago by Manan Joshi
Original post by Effie Mansdorf
Example CSM Comp Plan (Net Dollar Retention) 3 7 days ago by Effie Mansdorf
Original post by Jeff Breunsbach
What are your KPI's for "tickets per agent", and "cta per csm"? 0 7 days ago by Ido Barnoam
Looking to collaborate regarding experiences with Customer Success in a Partner-Centric Model 0 8 days ago by Michael Sare
Strategy Sessions with CS team 0 8 days ago by Julie Schifter
Cyber Security forum notes 11-24-2020 0 9 days ago by Andreas Knoefel
How to identify and measure *time to first value metric* for customers? 11 9 days ago by Donna Weber
Original post by Jeff Breunsbach
E-learning tool set up 3 9 days ago by Donna Weber
Original post by Thomas Hussenet
Onboarding SMB Segment Customers 1 9 days ago by Donna Weber
Original post by Sai Arora
Start-ups: Creating Your Customer Journey 1 9 days ago by Heather Leventry
Original post by Jared Orr
Customer Taxonomy 3 9 days ago by Dan Balcauski
Original post by Dave Epperly
New Here....Let's give you a proper welcome 49 10 days ago by Kimberly Bara
Original post by Jeff Breunsbach
Interview flop 5 10 days ago by Kellyann Dziedzic
Original post by Heather Rosefsky
CS Best Practices for Gong.io 1 10 days ago by Jeff Breunsbach
Original post by Michael Buccellato
What actions can we take to create inclusive environments? 6 13 days ago by Russell Bourne
Original post by Lauren Mecca
Strategic CSM Comp Plans 8 13 days ago by Russell Bourne
Original post by Tahima Begum
Quarterly Success/Account Plans 7 13 days ago by Yanira "Janita" Sesniak
Original post by Lawrence Waldman
project around scaling 4 13 days ago by Melissa Logothetis
Fluidity of a Health Score 3 13 days ago by Ed Powers
Original post by Hugh Walker
Re-Structuring Around Health Score 6 14 days ago by Carl Hoffmann
Original post by Anna Alley
Career Transition - Seeking Advice 4 14 days ago by Heather Rosefsky
Original post by Cristian Acosta
NPS tool questions (SMB) 6 14 days ago by Steve Bernstein
Original post by Jenny Leman
CSM Email Campaigns: Ideas & Best Practices 1 14 days ago by Jarren Pinchuck
Original post by Samantha Dixon
GGR Updates... 3 15 days ago by Carl Hoffmann
Original post by Jeff Breunsbach
Assigning 2 CSM's for 1 Account 4 16 days ago by Doug Moran
Original post by Shari Srebnick
Health score bias 😅 5 16 days ago by Ed Powers
Original post by Diana De Jesus
Benchmark with same SaaS companies 0 16 days ago by Thomas Hussenet
Framework for Customer Segmentation Survey 5 16 days ago by Anita Toth
Original post by Judy Taan
Customer Communications - Role Build-out 3 16 days ago by Ja'Rod Morris
Original post by Jason Kobs