|
Onboarding Survey
|
5
|
an hour ago
by
Jeremy Mulder
Original post by
Mary Kate Morrison
|
|
Research or metrics to validate CSM incentive amounts per review, referral, or testimonial
|
9
|
an hour ago
by
Seth Dovev
|
|
The two barriers to entry in Customer Success: SaaS experience and Domain experience
|
2
|
21 hours ago
by
Jeremy Mulder
Original post by
Kevin Mitchell Leonor
|
|
Customer Advocacy - who owns it?
|
1
|
2 days ago
by
Steve Bernstein
Original post by
Simon Neve
|
|
CSAT Strategy
|
2
|
2 days ago
by
Anita Toth
Original post by
Michele McKenna
|
|
Charging for Support
|
1
|
2 days ago
by
TJ Waldorf
Original post by
Krista Lugo
|
|
Voice of Customer -- creating a program
|
47
|
2 days ago
by
David Ellin
Original post by
Anita Toth
|
|
How to boost adoption within the first 30 days of onboarding
|
4
|
2 days ago
by
Benedict Fritz
Original post by
Katherine Bentley
|
|
Online review / reputation management - seeking wisdom from the GGR community
|
2
|
2 days ago
by
Joe McElhaney
|
|
New Here....Let's give you a proper welcome
|
67
|
3 days ago
by
Tajan Kenkre
Original post by
Jeff Breunsbach
|
|
Office Hours Suggestions
|
3
|
3 days ago
by
Krista Lugo
|
|
Why it's important to solidify roles and responsibilities
|
4
|
4 days ago
by
Jessy Horrell
Original post by
Jay Nathan
|
|
Visualizing Customer Success: Building a Collection of Images
|
1
|
4 days ago
by
Ben Wanless
Original post by
Jeremy Mulder
|
|
How do you calculate CTR (Cost to Retain) & margin on low touch segments?
|
4
|
4 days ago
by
Ed Powers
Original post by
Jeff Breunsbach
|
|
Hi CS Community! We are in search of a Customer Sucess management software (Gainsight, ChurnZero, CustomerSuccessBox, etc.) to add to our company!
|
29
|
5 days ago
by
Jordan Olivero
Original post by
Dana Gibilaro
|
|
Customer Discovery Questions
|
11
|
5 days ago
by
Bob London
Original post by
Cheri Stevenson
|
|
Onboarding - SoW Sign-Off
|
9
|
5 days ago
by
Ben Wright
Original post by
Matt Myszkowski
|
|
Customer Success Engagement Model - Discovery to Advocacy
|
1
|
5 days ago
by
Jeremy Mulder
Original post by
Byron Sacks
|
|
Anyone running a CS team for an on-premise software company?
|
10
|
5 days ago
by
ERIKA COWEN
Original post by
Jim Jones
|
|
Customer Success Engagement Model - Discovery to Advocacy
|
0
|
5 days ago
by
Byron Sacks
|
|
QBR/EBR Questions
|
8
|
6 days ago
by
Jeremy Mulder
Original post by
Michael Buccellato
|
|
🙋 Looking for your help and ideas on how to learn the most about CS firsthand
|
1
|
6 days ago
by
Josh Schachter
|
|
Soft Launch Customer Launch Plan
|
0
|
6 days ago
by
Jola Marvel
|
|
Looking for a tool to manage my cadence calls and agenda
|
0
|
8 days ago
by
Kevin Mitchell Leonor
|
|
Poll: What kind of workplace change do you personally adapt to best?
|
0
|
9 days ago
by
Toby Lucich
|
|
Customer Support and Success
|
15
|
9 days ago
by
Jonathan Bolton
Original post by
Ross Reitman
|
|
Product Roadmap
|
1
|
9 days ago
by
Markus Kjelsrud Pedersen
Original post by
Andrey Tirel
|
|
Customer Success Enablement & Training
|
9
|
9 days ago
by
Courtney Clements
Original post by
Sana Farooq
|
|
Customer Success in a Product Led Model
|
2
|
9 days ago
by
Lane Holt
Original post by
Esben Friis-Jensen
|
|
Retention Efforts Within a Reseller Model
|
0
|
9 days ago
by
Nicole Prins
|
|
3rd Party Solutions and/or Services to assist in developing Training materials and curriculum
|
0
|
9 days ago
by
Eric Grunden
|
|
Communication between Client Success and Account Executives during customer lifecycle
|
1
|
10 days ago
by
Krishna Reddy Katipelly
Original post by
Priyanka Yadav
|
|
Should Customer Onboarding & Implementation be done by Professional Services
|
5
|
10 days ago
by
Jeffrey Kushmerek
Original post by
Eddie Salce
|
|
How to Interview for a Customer Success / Experience Leader? (Executive level)
|
1
|
10 days ago
by
Jordan Silverman
Original post by
Luke Cullimore
|
|
Call for 2021 Committee Members
|
11
|
10 days ago
by
Jim Jones
Original post by
Jeff Breunsbach
|
|
Playbooks in Salesforce
|
5
|
11 days ago
by
Chris Rosa
Original post by
Angela Guedes
|
|
GGR wants to market your CS events
|
1
|
11 days ago
by
Anita Toth
Original post by
Jeremy Donaldson
|
|
Incentivizing clients to attend training sessions
|
12
|
12 days ago
by
Ed Powers
Original post by
Jordan Silverman
|
|
Testing Project Management Skills During Interviews
|
1
|
12 days ago
by
Jordan Silverman
Original post by
Renata Dinamarco
|
|
Adoption playbooks
|
1
|
12 days ago
by
Brian Hoffman
Original post by
Jola Marvel
|
|
Website - Customer Experience/Success/Support Page
|
4
|
12 days ago
by
Matt Myszkowski
|
|
Customer Success Certifications/Accreditations
|
6
|
13 days ago
by
Veronica Iermieri Perujo
Original post by
Janet Cassar
|
|
What does a high functioning CS organization look like?
|
5
|
13 days ago
by
Andreas Knoefel
Original post by
Peter Sterkenburg
|
|
Service Delivery Manager vs Customer Success Manager
|
1
|
13 days ago
by
Natalia Goyenechea
Original post by
Marco Carrubba
|
|
Stakeholder mapping frameworks
|
1
|
13 days ago
by
Andrew Shoaff
Original post by
Julie Schifter
|
|
Customer Journey Map Consultants
|
4
|
13 days ago
by
Ed Powers
Original post by
Jonas Stanford
|
|
CSM and Configuration/Implementation Specialist Communication during the On-Boarding process...
|
2
|
13 days ago
by
Jordan Silverman
Original post by
Tim Gilhooly
|
|
Including Competitors in Health Score
|
4
|
15 days ago
by
Kevin Mitchell Leonor
Original post by
Joseph Beker
|
|
Market Research for an idea
|
2
|
15 days ago
by
Kevin Mitchell Leonor
Original post by
Hector Forwood
|
|
What tools do your CS team use?
|
21
|
16 days ago
by
Anna Alley
Original post by
Max Smith-Gee
|