Customer Success Leadership Community

1 to 50 of 930 threads (6.4K total posts)
  Thread Subject Replies Last Post Status
Ask Me Anything w/ Jay Nathan & Kristi Faltorusso 7 2 hours ago by Kasen Wysong
Original post by Jeff Breunsbach
Building a CSM team from the ground floor.... 29 2 hours ago by Heidi Schmidt
Original post by Brooke Carrie
Churn Zero vs Gainsight vs other 0 5 hours ago by Molly Henson
Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ enterprise customer base 5 18 hours ago by Harish Maiya
Original post by Craig Jackson
Client does not see CSM as source of truth, default is to try and connect to other team members 1 18 hours ago by Muneer Mubashir
Original post by MC Jarvis
CSM client load and moving from a sales led to a product led strategy 1 yesterday by Muneer Mubashir
Original post by Michael Saia
Can the GGR Podcast go parabolic?? 5 yesterday by Laura Galvez-Pollo
Original post by Jeff Breunsbach
Building Customer Success Excellence in Salesforce 1 yesterday by Shari Srebnick
Original post by Chandler Packard
Connecting VOC with ROI 0 yesterday by Maxwell Folley
How are you connecting VoC to ROI? 0 yesterday by Maxwell Folley
Launched! CS Ops Mentorship Program 0 yesterday by Seth Wylie
Career motivated leader looking to get into CSM. Need help. 0 yesterday by TJ McReynolds
Homework in the hiring process 0 yesterday by Madelyn DePrey
Topics of discussion for leaders joining the introductory meeting with customers 2 yesterday by Marco Carrubba
Customer Welcome Pack - Feedback / Suggestions 4 yesterday by Kintu Joseph
Partner Success best practice, building blocks 2 yesterday by Harish Maiya
Original post by Catherine McGrath
Starting a CS Org for a Telecom 1 2 days ago by Eric Cheshier
Original post by Bernard Nieto
Split Cs software by tiers 5 5 days ago by Rachel Provan
Ed-tech Accessibility Consultant? 2 6 days ago by Pam Micznik
Original post by Abbey Byrne
Do you have any proven intervention strategies to turn the tide of a lame duck program manager? 2 6 days ago by Anna Alley
Original post by Jeff Breunsbach
Which would be a recommended certification program for CSM? 8 6 days ago by Christian Jakenfelds
Original post by Mohammed Asif
Customer Journey Mapping 3 6 days ago by Dana Pavel
Original post by Rob Kagan
Have you built an internal use case library/knowledge base for your CS team? 6 6 days ago by Kevin Mitchell Leonor
Original post by Sofia Reimchen
Anyone have experience having other CSM's come speak to your CSM team? 10 6 days ago by Kevin Mitchell Leonor
Original post by Emily McIlwain
CSM Compensation 1 6 days ago by Kevin Mitchell Leonor
Original post by Jude Chiy
CSM Recruiting - Presentation Round 3 6 days ago by Kevin Mitchell Leonor
Original post by Andy Sackley
Finding Local Community as a Remote Employee 1 6 days ago by Mike Green
Original post by Nathan Petersen
Where do you recruit CS talent 14 7 days ago by Brian Hansen
Original post by Jay Nathan
Variable cost models for Customer Onboarding 3 7 days ago by Will Stevenson
Original post by John Gatlin
What LMS system are you using with your customers and/or employees? 5 8 days ago by Amber Monroe
Skills and Coaching Audit 0 8 days ago by Molly Henson
Feedback for the number of touches post go-live 1 8 days ago by Surendranath
Original post by Ashley Wagner
Call for Office Hours hosts - July is customer engagement month 0 11 days ago by Jeremy Donaldson
Renewal ARR management 6 12 days ago by Erika Villarreal
Are you being asked to weigh in on marketing strategy? (IMO, CMOs would be nuts not to ask you!) 2 12 days ago by Josh Buckley
Original post by Bob London
Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations 6 12 days ago by Harish Maiya
Original post by Anastasia Magnitskaia
Guide CX? 3 14 days ago by Amber Monroe
Original post by Tim Gilhooly
Team Goals and Quarterly Bonus 1 15 days ago by Andrew Shoaff
Original post by Allison Manne
Besides GGR, where else do you learn more about customer success? 15 15 days ago by Rebecca George
Original post by Anita Toth
CS Certifications 1 15 days ago by Ashley Kappel
Original post by Byron Sacks
Forecasting 5 19 days ago by Aaron Woods
Original post by Jeremy Mulder
customers are life - the gain grow retain summer anthem 0 19 days ago by Jeff Breunsbach
CSM Tiers (aka CSM1 and CSM2) 16 19 days ago by Sunil Nair
Original post by Karen Bros
Automation 6 19 days ago by Josh Buckley
Original post by laurel wright
Survey Tools (CSAT, NPS) 11 20 days ago by Steve Bernstein
Original post by Erik Grand
Advice to First Time Manager 8 22 days ago by Andreas Knoefel
Original post by Rachel Jennings
Care to Share? 0 22 days ago by Jeff Breunsbach
Evaluating CS software 0 22 days ago by Paul Mosenson
Customer Success Managers negotiating contract pricing 6 22 days ago by Richard Brereton
Original post by Brooke Carrie
Tracking Net Recurring Revenue in Salesforce 0 22 days ago by Dan Shamouilian