Customer Success Leadership Community

1 to 50 of 1045 threads (7K total posts)
  Thread Subject Replies Last Post Status
Any good reads regarding building structures/team from the ground up 13 4 hours ago by Wayne McCulloch
Original post by Stijn Smet
Customer segmentation in a land and expand model 2 yesterday by Andreas Knoefel
Original post by Sejin Mong
Seeking Feedback on Vitally - CS Platform (similar to Gainsight, Client Success, Churn Zero, Catalyst etc.) 0 yesterday by Jenny Quénard
Gamifying Adoption? 3 2 days ago by Hisun Kim
Original post by Jason Kobs
Engaging Executives with Video/Voice Recordings 11 2 days ago by Michael Roberts
Original post by Alex Tran
Playbook Templates 2 2 days ago by Nathan Terrazas
Original post by Amanda Watson
State of Customer Success in Asia 0 2 days ago by Sylvia Yin
Scaling SC Meetup 09-15-21 6 4 days ago by Jan Young
Original post by Jeremy Donaldson
Evaluating CS Platforms: Gainsight, Catalyst, Strikedeck - Seeking feedback on experience! 17 6 days ago by Melissa Flygare
Original post by Egan Callahan
What was the most impactful change you made to your onboarding process? 8 6 days ago by Will Stevenson
Original post by Chris Johnson
As a CSM, do you feel that you have leverage over the tools used in your organization? 0 7 days ago by Farouq Aldori
Customer advocacy program 0 8 days ago by Lilli Gordon
Examples of Most Effective OKRs 8 8 days ago by Brian Hansen
Commercial responsibilities for Customer Success/Relationship 1 8 days ago by Andrew Marks
Original post by Lisa Pratt
Native language phone support: Impact on Churn 0 9 days ago by Robert Kaloustian
CS Data Points to share with C Suite 8 9 days ago by Brian Hansen
Customer Success Enablement: What's working, challenging, and/or unanswered? 2 9 days ago by Broc Bebout
Original post by William Buckingham
Customer Advocacy Board or Customer Advisory Board? 3 10 days ago by Jeff Heckler
Original post by Julie Schifter
Top 5 focus areas as the first VP/Director of CS 6 10 days ago by Kev Robson
customers are life - the gain grow retain summer anthem 1 13 days ago by Amanda Turner
Original post by Jeff Breunsbach
What Stickiness makes a healthy closed community? 1 13 days ago by Jeff Heckler
Original post by Katherine Bentley
CS Tools that Integrate with HubSpot 9 14 days ago by Pam Micznik
Original post by Elizabeth Amaro
Need guidance with CRM selection 1 15 days ago by Shaw Li
Original post by Amit Kumar
Connecting with Remote Colleagues - Zoom Happy Hours Arent Working 0 15 days ago by Ben Bunting
Onboarding Packages - creating multiple packages for new customer onboarding 8 15 days ago by Nicholas Ciambrello
Original post by Mike Komadina
CS Introduction Presentation to Clients 4 15 days ago by Chris Dizon
Original post by Larissa Carlotti
NPS Follow-Up Question 1 16 days ago by Steve Bernstein
Original post by Brooke Carrie
Relationship between different CS Teams! 1 20 days ago by Celine Bocchi
Original post by Larissa Carlotti
Top "Customer Success" Related Questions being searched on Google 10 21 days ago by Ben Bunting
Content is a key to engaging customers. I found a great hack to help with the task. 0 21 days ago by Rob Kagan
Can you use Intercom for health scores? 1 21 days ago by Jeff Breunsbach
Original post by Liam Dunne
Benchmarks and Ideas for a Client Portal (Service/ Consulting Business) 0 21 days ago by Larissa Carlotti
30-60-90 day plan for CSMs and CS OPs 4 21 days ago by Sruti Satish
Original post by Rachel Provan
Adoption Data; reducing churn, driving growth 2 22 days ago by Richard Jeffreys
Global Resource Models for CS 0 23 days ago by Allison Bantz
What tools do your CS team use? 28 23 days ago by Melissa Flygare
Original post by Max Smith-Gee
Evaluating CSM performance! 1 23 days ago by William Buckingham
Original post by Sanjayan Arulsakaran
Our recent lineup has been on fire! 0 23 days ago by Jeff Breunsbach
Engaging with Executive Sponsors 1 23 days ago by Ben Bunting
Original post by Alex Tran
Evaluation criteria/matrix for CS tools? 12 23 days ago by Sruti Satish
Original post by Jim Jones
LMS for client onboarding 8 23 days ago by Brittney Wilson
Original post by Amit Kumar
Where else outside of GGR have you been able to resources CSM talent? 6 24 days ago by Jeff Heckler
Original post by David Nedohin
How to deal with unresponsive clients? 13 27 days ago by veronica lane
Original post by Aci Amar
Customer on-site visits (pre and post covid) 0 28 days ago by Mark Sims
How often should NPS Survey's be sent out? 7 28 days ago by Deepak Verma
Appointment Scheduling Software 14 29 days ago by Jessica Harris
Original post by Brian Hansen
Training new Employees 1 29 days ago by Jagjit Swain
Original post by Sophie Quinn
Consultant to Advise on Restructuring Existing CS Organization 8 one month ago by Andreas Knoefel
Original post by Bill Pierznik
Monthly Renewals & Churn 7 one month ago by Daryl Colborne
G2 review campaign 6 one month ago by Lisa Pratt
Original post by Jay Nathan