Customer Success Leadership Community

1 to 50 of 784 threads (5.7K total posts)
Thread Subject Replies Last Post
Onboarding Survey 5 an hour ago by Jeremy Mulder
Original post by Mary Kate Morrison
Research or metrics to validate CSM incentive amounts per review, referral, or testimonial 9 an hour ago by Seth Dovev
The two barriers to entry in Customer Success: SaaS experience and Domain experience 2 21 hours ago by Jeremy Mulder
Original post by Kevin Mitchell Leonor
Customer Advocacy - who owns it? 1 2 days ago by Steve Bernstein
Original post by Simon Neve
CSAT Strategy 2 2 days ago by Anita Toth
Original post by Michele McKenna
Charging for Support 1 2 days ago by TJ Waldorf
Original post by Krista Lugo
Voice of Customer -- creating a program 47 2 days ago by David Ellin
Original post by Anita Toth
How to boost adoption within the first 30 days of onboarding 4 2 days ago by Benedict Fritz
Original post by Katherine Bentley
Online review / reputation management - seeking wisdom from the GGR community 2 2 days ago by Joe McElhaney
New Here....Let's give you a proper welcome 67 3 days ago by Tajan Kenkre
Original post by Jeff Breunsbach
Office Hours Suggestions 3 3 days ago by Krista Lugo
Why it's important to solidify roles and responsibilities 4 4 days ago by Jessy Horrell
Original post by Jay Nathan
Visualizing Customer Success: Building a Collection of Images 1 4 days ago by Ben Wanless
Original post by Jeremy Mulder
How do you calculate CTR (Cost to Retain) & margin on low touch segments? 4 4 days ago by Ed Powers
Original post by Jeff Breunsbach
Hi CS Community! We are in search of a Customer Sucess management software (Gainsight, ChurnZero, CustomerSuccessBox, etc.) to add to our company! 29 5 days ago by Jordan Olivero
Original post by Dana Gibilaro
Customer Discovery Questions 11 5 days ago by Bob London
Original post by Cheri Stevenson
Onboarding - SoW Sign-Off 9 5 days ago by Ben Wright
Original post by Matt Myszkowski
Customer Success Engagement Model - Discovery to Advocacy 1 5 days ago by Jeremy Mulder
Original post by Byron Sacks
Anyone running a CS team for an on-premise software company? 10 5 days ago by ERIKA COWEN
Original post by Jim Jones
Customer Success Engagement Model - Discovery to Advocacy 0 5 days ago by Byron Sacks
QBR/EBR Questions 8 6 days ago by Jeremy Mulder
Original post by Michael Buccellato
🙋 Looking for your help and ideas on how to learn the most about CS firsthand 1 6 days ago by Josh Schachter
Soft Launch Customer Launch Plan 0 6 days ago by Jola Marvel
Looking for a tool to manage my cadence calls and agenda 0 8 days ago by Kevin Mitchell Leonor
Poll: What kind of workplace change do you personally adapt to best? 0 9 days ago by Toby Lucich
Customer Support and Success 15 9 days ago by Jonathan Bolton
Original post by Ross Reitman
Product Roadmap 1 9 days ago by Markus Kjelsrud Pedersen
Original post by Andrey Tirel
Customer Success Enablement & Training 9 9 days ago by Courtney Clements
Original post by Sana Farooq
Customer Success in a Product Led Model 2 9 days ago by Lane Holt
Original post by Esben Friis-Jensen
Retention Efforts Within a Reseller Model 0 9 days ago by Nicole Prins
3rd Party Solutions and/or Services to assist in developing Training materials and curriculum 0 9 days ago by Eric Grunden
Communication between Client Success and Account Executives during customer lifecycle 1 10 days ago by Krishna Reddy Katipelly
Original post by Priyanka Yadav
Should Customer Onboarding & Implementation be done by Professional Services 5 10 days ago by Jeffrey Kushmerek
Original post by Eddie Salce
How to Interview for a Customer Success / Experience Leader? (Executive level) 1 10 days ago by Jordan Silverman
Original post by Luke Cullimore
Call for 2021 Committee Members 11 10 days ago by Jim Jones
Original post by Jeff Breunsbach
Playbooks in Salesforce 5 11 days ago by Chris Rosa
Original post by Angela Guedes
GGR wants to market your CS events 1 11 days ago by Anita Toth
Original post by Jeremy Donaldson
Incentivizing clients to attend training sessions 12 12 days ago by Ed Powers
Original post by Jordan Silverman
Testing Project Management Skills During Interviews 1 12 days ago by Jordan Silverman
Original post by Renata Dinamarco
Adoption playbooks 1 12 days ago by Brian Hoffman
Original post by Jola Marvel
Website - Customer Experience/Success/Support Page 4 12 days ago by Matt Myszkowski
Customer Success Certifications/Accreditations 6 13 days ago by Veronica Iermieri Perujo
Original post by Janet Cassar
What does a high functioning CS organization look like? 5 13 days ago by Andreas Knoefel
Original post by Peter Sterkenburg
Service Delivery Manager vs Customer Success Manager 1 13 days ago by Natalia Goyenechea
Original post by Marco Carrubba
Stakeholder mapping frameworks 1 13 days ago by Andrew Shoaff
Original post by Julie Schifter
Customer Journey Map Consultants 4 13 days ago by Ed Powers
Original post by Jonas Stanford
CSM and Configuration/Implementation Specialist Communication during the On-Boarding process... 2 13 days ago by Jordan Silverman
Original post by Tim Gilhooly
Including Competitors in Health Score 4 15 days ago by Kevin Mitchell Leonor
Original post by Joseph Beker
Market Research for an idea 2 15 days ago by Kevin Mitchell Leonor
Original post by Hector Forwood
What tools do your CS team use? 21 16 days ago by Anna Alley
Original post by Max Smith-Gee