Customer Success Leadership Community

1 to 50 of 854 threads (6.1K total posts)
  Thread Subject Replies Last Post Status
Designing a Customer Journey from Day 1 9 an hour ago by Gala Samokieszyn
How are you delivering business outcomes for customers? 2 5 hours ago by Kyle Kendall
Original post by Jeff Breunsbach
Using Asana in Customer Onboarding? 0 7 hours ago by Will Stevenson
Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success 16 7 hours ago by William Buckingham
Metrics for individual CSMs 3 8 hours ago by Marcus Sparks
Original post by Laurie Barlev
Customer Success Detractors 1 8 hours ago by Marcus Sparks
Original post by Jeremy Mulder
Onboarding, Onboarding, blah, blah... 0 8 hours ago by Marcus Sparks
New Here....Let's give you a proper welcome 72 9 hours ago by Brian Hansen
Original post by Jeff Breunsbach
Template for Interview Assignment 1 10 hours ago by Steve Botz
Original post by Dana Gibilaro
Tools companies use for email drips and videos/voice-overs 12 yesterday by Dana Gibilaro
Original post by Ty Jesinoski
CS Involved in the Sales Cycle 4 3 days ago by Jeffrey Kushmerek
Original post by Shari Srebnick
Evaluation criteria/matrix for CS tools? 10 3 days ago by Navid Choudhury
Original post by Jim Jones
Measuring "talk vs. listen" time 12 5 days ago by Erika Villarreal
Original post by Bob London
Customer Success tooling that integrates with Hubspot 1 6 days ago by Melissa Flygare
Original post by Rianne van der Heijden
CS Tools that Integrate with HubSpot 7 7 days ago by Melissa Flygare
Original post by Elizabeth Amaro
Interview exercises/homework to better assess candidates CSM / CSE roles 3 8 days ago by Andrew Marks
Original post by Sarah Evans
Customer Success Manager Interview Questions 10 8 days ago by Erika Villarreal
Original post by Melissa Hatter
What's the difference between Lifecycle and Journey? 3 8 days ago by George Hamm
Original post by Dana Soza
Return to Work Plans 3 8 days ago by Shari Srebnick
Original post by Ed Braunbeck
Sources for interns of diversity 2 8 days ago by Qin Coe
Segmentation: How do you approach your customers? 6 8 days ago by Brian Hartley
Original post by Jeff Breunsbach
Family Planning & New Parent Support 3 10 days ago by Shea Nussman
Anyone using SDR type roles on your Success Teams? 1 10 days ago by Brian Hansen
Original post by Kay Marie Hodge
Hiring for a Client Support Specialist - Any good interview questions? 1 12 days ago by Alex Pukos
Original post by Shari Srebnick
Internal product certifications/mock call scorecards 0 14 days ago by Alex Thebert
Looking for Recommendation for Team Training/Guest Speaker on Phone Support 3 14 days ago by Maxine Karlinsky
VoC Program Manager Role 1 14 days ago by Shea Nussman
Original post by Matt Myszkowski
Evaluating CS Platforms: Gainsight, Catalyst, Strikedeck - Seeking feedback on experience! 7 15 days ago by Brian Hansen
Original post by Egan Callahan
Recommendations for a tool or system to collate VoC research and data 0 15 days ago by Zandri Banks
FedRAMP compliance? 2 16 days ago by Alex Thebert
Describing the Purpose of CS Platforms to Non-CS Groups 4 16 days ago by Bridget Lamb
Share your GGR story! 0 16 days ago by Jeff Breunsbach
Transitioning Customers from a High touch to Low touch model 3 16 days ago by Adam Pierce
Original post by erica newell
Renewal email template Low touch 4 16 days ago by Erika Villarreal
Salesforce for CS - Any best practices? 42 17 days ago by Shari Srebnick
Benchmark NPS/CSAT scores 1 17 days ago by Steve Bernstein
Original post by Numrah Irfan
What customer facing tools/platforms do you use to track customer implementation? [Enterprise] 4 17 days ago by Mark Ace
Original post by Petra Makaremi
How do you pitch the Value of Customer Success to your clients? 10 17 days ago by Brian Hansen
Original post by Ramona Aubry
Customer Onboarding Challenge 3 20 days ago by Daniel Zarick
Original post by Mark Flanagan
Salesforce for CS - Zoom Recording 1 20 days ago by Markus Siebeneick
Original post by Shari Srebnick
60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!) 0 21 days ago by Bob London
Skills Matrix 2 21 days ago by Martin Jahn
ISO - Combined Implementation and CS CRM Solution 0 22 days ago by Tony Sciucco
Why marketing & CS may be the undiscovered "peanut butter & chocolate" combo (S/O to Jeff Bruensbach) 4 22 days ago by Bob London
Call for 2021 Committee Members 12 23 days ago by Rachel Keen
Original post by Jeff Breunsbach
What does "customer success excellence" mean to you? 2 24 days ago by Ed Powers
Original post by Jeremy Donaldson
Thoughts on the Chief Revenue Officer? 8 24 days ago by Zeeshan Gauba
Original post by Jeremy Mulder
April - National Stress Awareness Month 0 24 days ago by Lauren Livingston
Best Tool for Combined CS, Sales and Marketing 0 24 days ago by Scott Jackson
Anyone has an experience running a CS for software development company not SaaS? 1 24 days ago by Steph Scott
Original post by Mohammad Abu Alsha'r