Customer Success Leadership Community

1 to 50 of 1076 threads (7.1K total posts)
  Thread Subject Replies Last Post Status
Early-Stage Customer Success Tips and Tricks 4 12 hours ago by Suzanne Rupe
ARR to CSM ratios and benchmarks 9 18 hours ago by Jay Nathan
Original post by Sham Sao
Internal CSM onboarding 0 yesterday by Marloes van de Ven
Pooled CSM External Name 0 14 hours ago by Ross Reitman
Career Ladder? 0 yesterday by Tanya Strauss
What is a CSM? Presentation to Sales Team 2 yesterday by Nick Thomas
Anyone else using Strikedeck? 4 yesterday by Chad Horenfeldt
Original post by Shari Srebnick
Transforming to SaaS and set up of new CS division 0 yesterday by Marloes van de Ven
Welcome Letter/Email 0 yesterday by joe Leung
Vitally 1 yesterday by Martin Edgar
Original post by Emily McIlwain
Re-defining a Customer Health Score in Gainsight 0 6 days ago by Russell Bourne
Office wishlist 0 6 days ago by Jeremy Owsley
Segmentation: Sub-Tiers 1 6 days ago by Craig Jackson
Original post by Shari Srebnick
QBR/EBR Questions 10 6 days ago by Steve Bernstein
Original post by Michael Buccellato
How to motivate / Convince Customer for next Product upgrade? 0 6 days ago by Saroj Singh
"Squid Game" for Customer Success 3 6 days ago by Melissa Kwan
Original post by Hisun Kim
Topics/Ideas for CSM Team Meetings 13 9 days ago by Brittany Newman
Original post by Travis Wheeler
Most Bang for the Buck: Industry Expertise or CSM Training 9 9 days ago by Andrew Schneider
Bonus / Comp metrics for tech-touch, monthly subscriptions? 1 11 days ago by Ed Powers
Original post by Liam Dunne
What have you learned starting a consulting program? 2 11 days ago by Ed Powers
Original post by Mike Kochczynski
Documenting Customer Cancellations to Drive Actions 10 11 days ago by Matt Moody
Original post by Amber Monroe
Ways to establish ownership in a start-up CS role 4 12 days ago by Jean-Pierre Frost
Who wants to Brainstorm: Price Increases at Renewal 0 12 days ago by Ben Bunting
How to measure churn in non-SaaS environment? 4 12 days ago by Andy Manning
Original post by Rob S
Customer journey triggers 5 12 days ago by Chad Horenfeldt
Original post by Kev Robson
Mentorship for our CS team (mid-level managers) 1 12 days ago by Jeffrey Kushmerek
Original post by Philipp Maucher
B2B2C? Key Differences in Strategy between Customer Success and Partner Success 1 13 days ago by Andrew Marks
Original post by Kevin Mitchell Leonor
Moving a customer from one Tier to another based on o 0 14 days ago by Robert Kaloustian
Price Increases at Contract Renewal 4 15 days ago by Adam Moore
Customer Success Plans at Scale 0 19 days ago by Steve Mcdougal
Ideas for cross pollinating knowledge in a team 6 19 days ago by Srimathi Parthasarathi
What was the most impactful change you made to your onboarding process? 13 20 days ago by Andreas Knoefel
Original post by Chris Johnson
CS Technology Priorities... and why 0 20 days ago by Steve Bernstein
Creative Ways You Engage With Customers During the Holidays 1 20 days ago by erin christopher
Original post by Amber Monroe
Sales to CS handoff template/checklist 4 21 days ago by Guy Galon
Original post by Erika Villarreal
customers are life - the gain grow retain summer anthem 2 21 days ago by Stella Ikhnana
Original post by Jeff Breunsbach
Customer advocacy program 1 21 days ago by Stella Ikhnana
Original post by Lilli Gordon
Any good reads regarding building structures/team from the ground up 18 22 days ago by Cara Howe
Original post by Stijn Smet
Playbook Templates 3 23 days ago by Erika Villarreal
Original post by Amanda Watson
Customer segmentation in a land and expand model 2 27 days ago by Andreas Knoefel
Original post by Sejin Mong
Seeking Feedback on Vitally - CS Platform (similar to Gainsight, Client Success, Churn Zero, Catalyst etc.) 0 27 days ago by Jenny Quénard
Gamifying Adoption? 3 28 days ago by Hisun Kim
Original post by Jason Kobs
Engaging Executives with Video/Voice Recordings 11 28 days ago by Michael Roberts
Original post by Alex Tran
State of Customer Success in Asia 1 28 days ago by Sylvia Yin
Scaling SC Meetup 09-15-21 6 one month ago by Jan Young
Original post by Jeremy Donaldson
Evaluating CS Platforms: Gainsight, Catalyst, Strikedeck - Seeking feedback on experience! 17 one month ago by Melissa Flygare
Original post by Egan Callahan
As a CSM, do you feel that you have leverage over the tools used in your organization? 0 one month ago by Farouq Aldori
Examples of Most Effective OKRs 8 one month ago by Brian Hansen
Commercial responsibilities for Customer Success/Relationship 1 one month ago by Andrew Marks
Original post by Lisa Pratt
Native language phone support: Impact on Churn 0 one month ago by Robert Kaloustian