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Designing a Customer Journey from Day 1
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9
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an hour ago
by
Gala Samokieszyn
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How are you delivering business outcomes for customers?
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2
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5 hours ago
by
Kyle Kendall
Original post by
Jeff Breunsbach
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Using Asana in Customer Onboarding?
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0
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7 hours ago
by
Will Stevenson
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Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success
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16
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7 hours ago
by
William Buckingham
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Metrics for individual CSMs
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3
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8 hours ago
by
Marcus Sparks
Original post by
Laurie Barlev
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Customer Success Detractors
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1
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8 hours ago
by
Marcus Sparks
Original post by
Jeremy Mulder
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Onboarding, Onboarding, blah, blah...
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0
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8 hours ago
by
Marcus Sparks
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New Here....Let's give you a proper welcome
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72
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9 hours ago
by
Brian Hansen
Original post by
Jeff Breunsbach
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Template for Interview Assignment
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1
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10 hours ago
by
Steve Botz
Original post by
Dana Gibilaro
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Tools companies use for email drips and videos/voice-overs
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12
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yesterday
by
Dana Gibilaro
Original post by
Ty Jesinoski
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CS Involved in the Sales Cycle
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4
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3 days ago
by
Jeffrey Kushmerek
Original post by
Shari Srebnick
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Evaluation criteria/matrix for CS tools?
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10
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3 days ago
by
Navid Choudhury
Original post by
Jim Jones
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Measuring "talk vs. listen" time
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12
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5 days ago
by
Erika Villarreal
Original post by
Bob London
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Customer Success tooling that integrates with Hubspot
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1
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6 days ago
by
Melissa Flygare
Original post by
Rianne van der Heijden
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CS Tools that Integrate with HubSpot
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7
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7 days ago
by
Melissa Flygare
Original post by
Elizabeth Amaro
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Interview exercises/homework to better assess candidates CSM / CSE roles
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3
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8 days ago
by
Andrew Marks
Original post by
Sarah Evans
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Customer Success Manager Interview Questions
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10
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8 days ago
by
Erika Villarreal
Original post by
Melissa Hatter
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What's the difference between Lifecycle and Journey?
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3
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8 days ago
by
George Hamm
Original post by
Dana Soza
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Return to Work Plans
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3
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8 days ago
by
Shari Srebnick
Original post by
Ed Braunbeck
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Sources for interns of diversity
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2
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8 days ago
by
Qin Coe
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Segmentation: How do you approach your customers?
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6
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8 days ago
by
Brian Hartley
Original post by
Jeff Breunsbach
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Family Planning & New Parent Support
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3
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10 days ago
by
Shea Nussman
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Anyone using SDR type roles on your Success Teams?
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1
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10 days ago
by
Brian Hansen
Original post by
Kay Marie Hodge
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Hiring for a Client Support Specialist - Any good interview questions?
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1
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12 days ago
by
Alex Pukos
Original post by
Shari Srebnick
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Internal product certifications/mock call scorecards
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0
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14 days ago
by
Alex Thebert
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Looking for Recommendation for Team Training/Guest Speaker on Phone Support
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3
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14 days ago
by
Maxine Karlinsky
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VoC Program Manager Role
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1
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14 days ago
by
Shea Nussman
Original post by
Matt Myszkowski
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Evaluating CS Platforms: Gainsight, Catalyst, Strikedeck - Seeking feedback on experience!
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7
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15 days ago
by
Brian Hansen
Original post by
Egan Callahan
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Recommendations for a tool or system to collate VoC research and data
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0
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15 days ago
by
Zandri Banks
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FedRAMP compliance?
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2
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16 days ago
by
Alex Thebert
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Describing the Purpose of CS Platforms to Non-CS Groups
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4
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16 days ago
by
Bridget Lamb
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Share your GGR story!
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0
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16 days ago
by
Jeff Breunsbach
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Transitioning Customers from a High touch to Low touch model
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3
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16 days ago
by
Adam Pierce
Original post by
erica newell
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Renewal email template Low touch
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4
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16 days ago
by
Erika Villarreal
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Salesforce for CS - Any best practices?
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42
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17 days ago
by
Shari Srebnick
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Benchmark NPS/CSAT scores
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1
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17 days ago
by
Steve Bernstein
Original post by
Numrah Irfan
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What customer facing tools/platforms do you use to track customer implementation? [Enterprise]
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4
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17 days ago
by
Mark Ace
Original post by
Petra Makaremi
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How do you pitch the Value of Customer Success to your clients?
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10
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17 days ago
by
Brian Hansen
Original post by
Ramona Aubry
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Customer Onboarding Challenge
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3
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20 days ago
by
Daniel Zarick
Original post by
Mark Flanagan
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Salesforce for CS - Zoom Recording
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1
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20 days ago
by
Markus Siebeneick
Original post by
Shari Srebnick
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60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)
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0
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21 days ago
by
Bob London
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Skills Matrix
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2
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21 days ago
by
Martin Jahn
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ISO - Combined Implementation and CS CRM Solution
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0
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22 days ago
by
Tony Sciucco
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Why marketing & CS may be the undiscovered "peanut butter & chocolate" combo (S/O to Jeff Bruensbach)
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4
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22 days ago
by
Bob London
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Call for 2021 Committee Members
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12
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23 days ago
by
Rachel Keen
Original post by
Jeff Breunsbach
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What does "customer success excellence" mean to you?
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2
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24 days ago
by
Ed Powers
Original post by
Jeremy Donaldson
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Thoughts on the Chief Revenue Officer?
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8
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24 days ago
by
Zeeshan Gauba
Original post by
Jeremy Mulder
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April - National Stress Awareness Month
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0
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24 days ago
by
Lauren Livingston
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Best Tool for Combined CS, Sales and Marketing
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0
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24 days ago
by
Scott Jackson
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Anyone has an experience running a CS for software development company not SaaS?
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1
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24 days ago
by
Steph Scott
Original post by
Mohammad Abu Alsha'r
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