Customer Success Leadership Community

1 to 50 of 693 threads (5.1K total posts)
Thread Subject Replies Last Post
Building and tracking Success Plans 12 21 minutes ago by Erika Villarreal
Interviewing Tips for Head of CS role 8 5 hours ago by Sean Wilkes
Original post by Andrea Statema
Red Accounts Playbook 42 18 hours ago by Laura Lakhwara
Original post by Leah Katherine Hill
Conversation with the CEO 4 22 hours ago by Shari Srebnick
Building the business case for CS 4 23 hours ago by Jan Young
Original post by Brian Strock
Customer Success Email Templates 1 yesterday by Ben Wanless
Original post by Tim Gilhooly
Best Website for Hiring 6 yesterday by Cristina Vatavu
Original post by Jordan Clark
Using HubSpot as Customer Success Software 1 yesterday by Ben Wanless
Original post by Jude Chiy
30 Customers in 30 Days 7 yesterday by Steve Bernstein
Original post by Sarah Sandberg
2021 Virtual Customer Success Conferences 1 yesterday by Pam Micznik
Original post by Paul Case
Switching customers from monthly to annual billing 4 yesterday by Ben Wanless
Original post by Andrea A
Customer facing executive sponsor slides 9 yesterday by Pam Micznik
Original post by Jeremy Donaldson
Engagement Model - High, Medium, Low Touch 1 yesterday by Pam Micznik
Original post by Ravi Desai
Price Increases at Contract Renewal 2 2 days ago by Adam Moore
CS Incentives for Upsell identification 1 2 days ago by Ed Powers
Original post by Jeremy Katz
Now Open - Job Board Community 4 2 days ago by Annie Moncure
Original post by Jeff Breunsbach
Strategic Thought Partner 6 2 days ago by Corinne Goldberg
New Here....Let's give you a proper welcome 63 2 days ago by Byron Sacks
Original post by Jeff Breunsbach
Customer Coffee Corner 7 2 days ago by Anita Toth
Original post by Matt Myszkowski
Poll: What's the name of your install base sales team? 0 2 days ago by Rich Alessi
Playbook for expanding services 0 3 days ago by Mike D'Amelio
Company Certifications/Academy 3 3 days ago by Pam Micznik
Original post by Maddie Blumenthal
Success & Support - Competitive Analysis 0 3 days ago by Matt Myszkowski
From GGR Group Today- What would be the 4 pillars of Customer Success? 1 3 days ago by Ashmeet Bhatti
Original post by Karen Chambers
Managing SaaS Price Increases at Contract Renewal 0 3 days ago by Chris Bialecki
Who owns the renewal - Sales or CSM? 24 3 days ago by Sana Farooq
Original post by Alan Rudolph
Career Path Lessons from "Soul" 1 3 days ago by Jenny Gunderman
Original post by Dezrah Blinn
Tip of the Week: My Connections 0 4 days ago by Annie Moncure
Needing to create a CS roadmap for Leadership but Leadership is our CS roadblock 15 4 days ago by Naomi Aiken
Original post by Karen Chambers
Future of Work for CS 2 4 days ago by Corinne Goldberg
Influitive Anyone? 0 4 days ago by Matt Myszkowski
Referrals 5 5 days ago by Anita Toth
Original post by Tracy Novello
Best CS Conferences 8 5 days ago by Karen Chambers
Original post by Katrin Robb
Building an Industry-agreed Definition of Customer Success 41 5 days ago by David Ellin
If you had a magic button to automate any part of your role.... 20 6 days ago by Pam Micznik
Original post by Matt Vadala
What do you look for in a VP of CX 0 7 days ago by Ben Lewis
The Future of Customer Success for Startups 1 7 days ago by Laura Lakhwara
Original post by Jared Orr
The best way to learn is to ask, so...I'm asking. 5 8 days ago by Dezrah Blinn
Industry Certification 10 8 days ago by Ben Coffman
Original post by Daniel LaFauci
2021 Time Capsule + Q1 Initiative (Follow up from CSLeaders OH) 0 8 days ago by Jeremy Donaldson
2021 Staffing - Opportunity to Grow! 0 10 days ago by John Faria
Defining a Champion 6 10 days ago by Jess Galenski
Original post by Michael Buccellato
Account Growth Drivers (ie: upsell, expansion) 3 10 days ago by Jan Young
Original post by Sylvia Yin
Tip of the Week: Messages and Notifications 0 11 days ago by Annie Moncure
QBRs - what approach do you follow for low touch accounts? 4 11 days ago by Jordan Silverman
Original post by Patricia Lezama
What tools do your CS team use? 19 11 days ago by Katie Baker
Original post by Max Smith-Gee
General CSM-Program - Gain Grow Retain Open Collab Library 2 12 days ago by Erika Villarreal
Original post by Arnold de la Fuente
Which course is best if I want to become a CSM? 5 15 days ago by Kimberly Bara
Original post by Sofia Padelis
Engagement Models for SMB vs Enterprise 17 16 days ago by James Hendrick
Original post by Natalie Williams
How to implement Customer Success activates in Custom Software Development company not Saas 0 17 days ago by Mohammad Abu Alsha'r