Customer Success Leadership Community

1 to 50 of 976 threads (6.6K total posts)
  Thread Subject Replies Last Post Status
Requests of customers from business units 2 7 hours ago by Steve Bernstein
Original post by Andy Chandler
HubSpot 1 8 hours ago by Brooke Carrie
Original post by Sophie Quinn
Team Structure and Titles 2 8 hours ago by Brooke Carrie
Original post by Anthony Edwards
CSM team and Sales Team Collaboration Form/Questions? 1 8 hours ago by Andrew Marks
Original post by Stella Ikhnana
NonRenewal/Churn 1 8 hours ago by Andrew Marks
Original post by Amanda Watson
CSM Training 8 10 hours ago by Sophie Quinn
Original post by Dima Vovchak
Community Incentives 3 10 hours ago by Mike Davis
Original post by Katherine Bentley
Any Freshsuccess users? 0 10 hours ago by April Dupree
Creating an Idea Board 3 10 hours ago by Sophie Quinn
Original post by Milivoje Jokanovic
Customer success job data 1 yesterday by Brian Hansen
Original post by Bob London
Game planning for a call after a churn notice 5 2 days ago by Leah Rutz
Types of proactive value-added outreach 9 5 days ago by Carl Hoffmann
Original post by Brooke Carrie
State of Customer Success in Asia 0 6 days ago by Sylvia Yin
Manager of Customer Success Interview Process 1 7 days ago by Gwendolyn Radsch
Original post by Ross Reitman
CS Ops - Hire for Gainsight ability or analytics/process improvement? 1 7 days ago by Katie Baker
Original post by Rachel Provan
Strategic CSM Comp Plans 14 7 days ago by David Jackson
Original post by Tahima Begum
Luxury hospitality management to CSM career change 5 8 days ago by Katie Baker
Original post by Ian Schwarz
Realizing value for long term clients 0 9 days ago by Laurie Barlev
Guidance On Creating A Playbook 3 11 days ago by Jay Nathan
Original post by Tristan Da Silva
SLA's 1 11 days ago by Matt Myszkowski
Original post by Catherine Boland
How to build a Customer Success Strategy from ground up. 0 12 days ago by Ebere Ukoh
Starting a CS Org for a Telecom 4 14 days ago by Bernard Nieto
Training 4 15 days ago by Celine Bocchi
Original post by Alix Alkemade
Pooled CSM Model 17 15 days ago by Celine Bocchi
Original post by Jay Nathan
Handling seasonal usage within a health score 2 19 days ago by Allastair Meffen
What internal documents should be included in an account plan? 1 19 days ago by Kevin Mitchell Leonor
Original post by Julie Schifter
Customer success self-evaluation and performance review 1 19 days ago by Kevin Mitchell Leonor
Original post by Rebecca George
Where do you recruit CS talent 16 19 days ago by Kevin Mitchell Leonor
Original post by Jay Nathan
Planning Support for a New Product During Paid Partner Program vs. Post-Partner 0 20 days ago by Bridget Lamb
Suggestions for Onboarding 4 20 days ago by Rob Kagan
Original post by Amit
Calling all Aussie CSMs! Join us at CSA Meetup #2 - Customer Success & Selling, hosted by Yellowfin BI 0 20 days ago by Sam Quirke
Who Owns The User Guide? 0 21 days ago by Zeeshan Gauba
Can the GGR Podcast go parabolic?? 10 22 days ago by Brian Hansen
Original post by Jeff Breunsbach
Customer-oriented swag 1 22 days ago by Celine Bocchi
Original post by Triin Ilves
Customer won't give feedback 1 23 days ago by Anita Toth
Original post by Julie Schifter
Getting a tech touch program started for a SaaS 2 26 days ago by Nicholas Ciambrello
Original post by Carlos Ascanio
I am looking for a Customer Success Manager for my team 1 26 days ago by Alix Alkemade
Original post by Nisha Kappillil
New name for account plans 0 27 days ago by Julie Schifter
SF Customer Success Social 0 27 days ago by Laura Lakhwara
PM/Implementation Manager to CSM transition 0 28 days ago by Charles Kleinberg
Help! Need a new name for EBRs 15 28 days ago by Patricia Awan
Is your account plan separate from your joint success plan? 22 28 days ago by Julie Schifter
Original post by Shari Srebnick
New Name for QBRs 0 28 days ago by John O'Connell
How do you use meeting notes? 1 28 days ago by Celine Bocchi
Original post by Josh Schachter
Incentivizing CS Pool for client event participation 0 28 days ago by Celine Bocchi
Interview questions 1 29 days ago by Kevin Mitchell Leonor
Original post by Alix Alkemade
Building Customer Success Excellence in Salesforce 6 29 days ago by Vrushank Salaskar
Original post by Chandler Packard
Contact Map/Hierarchy 0 one month ago by Devon Lee
Supporting Rapid Scaling 0 one month ago by Leanna Castello
July GGR Theme.....(drum roll) 3 one month ago by Jeremy Donaldson
Original post by Jeff Breunsbach