Customer Success Leadership Community

1 to 50 of 1115 threads (7.3K total posts)
  Thread Subject Replies Last Post Status
New customer valuable Onboarding journey 6 29 minutes ago by Nicholas Ciambrello
Original post by Klil Nevo
Customer Survey Fatigue 1 an hour ago by Jodi Millen
Original post by Rochelle Shearlds
Moving from Intercom to Zendesk for Customer Support - What are the 2 an hour ago by Javed Maqsood
Original post by Luke Cullimore
CS/Post-Sale Operations: Compensation Job Families 0 an hour ago by Hayley Jean Farr
Is your account plan separate from your joint success plan? 25 an hour ago by Javed Maqsood
Original post by Shari Srebnick
Multiple interview assignments? 2 an hour ago by Steffany Winkelmann
Original post by Ely Lenik
CSM to a CS Ops Mgr role - how to best get started 3 19 hours ago by Jennifer Frances
ICP & ICP Drift 0 2 days ago by Dan Sperring
Change management for SaaS 3 2 days ago by Aaron Brenes
Original post by Elisabeth Courland
Scaling a 5MM ARR business to 100MM 0 2 days ago by Tyler Wonderlic
SalesLoft & Gainsight: Measuring Customer Engagement 0 3 days ago by Jeff Heckler
Customer Onboarding for Scale 15 9 days ago by Jodi Millen
Original post by Jonna Pedersen
QBR/EBR Questions 12 9 days ago by Namita Byreddy
Original post by Michael Buccellato
CSM Career Path and Evolving Roles & Responsibilities 0 9 days ago by Lukas Alexander
Best customer experience, anyone else doing this? 0 9 days ago by Ronen Pessar
Strategic CSM Comp Plans 15 9 days ago by Tracy Novello
Original post by Tahima Begum
Weekly Usage Reports 1 9 days ago by Brian Nicholls
Original post by Adam Houghton
What to do when a company won't provide any onboarding (even though the contract includes it)? 13 9 days ago by Jodi Millen
Customer Success - Who do you follow? 11 10 days ago by Anita Toth
Original post by Brittany Yandura
Does anyone here have experience with getting their leadership role through VC Endorsement? 0 13 days ago by Kevin Mitchell Leonor
How to make senior community members feel special? 0 14 days ago by Katherine Bentley
Going from CSM to Manager of CS? 2 15 days ago by Anita Toth
Original post by Kevin Mitchell Leonor
CSMs Avatar for tools 4 15 days ago by Loukas Gkoutis
Pooled CSM External Name 8 15 days ago by Jan Young
Original post by Ross Reitman
How to measure churn in non-SaaS environment? 5 15 days ago by Kevin Mitchell Leonor
Original post by Rob S
Email subject line standardization 1 15 days ago by Kevin Mitchell Leonor
Original post by Rachel Yockey
Catalyst CSM Solution 0 16 days ago by Michael Horsley
CS Ops Kpis and measurements 5 16 days ago by Jodi Millen
Original post by Celine Bocchi
Types of proactive value-added outreach 10 17 days ago by Sruti Satish
Original post by Brooke Carrie
Tracking Cost to Serve 3 17 days ago by Celine Bocchi
Original post by Deirdre Stenson
Salesforce Notes to CS Tool? 9 17 days ago by Rob Kagan
Original post by Brian Nicholls
CS community surveys by influencers - consolidated 1 22 days ago by Harish Maiya
Financial Penalty for Unresponsive Customers during Onboarding 15 23 days ago by Heather Graham
Usage 6 24 days ago by Sean Wilkes
Original post by Dennis Doyel
MRR Strategies? 2 24 days ago by Dickey Singh
Original post by gregg petruzzi
Any good reads regarding building structures/team from the ground up 19 26 days ago by Ed Powers
Original post by Stijn Smet
playbook triggering 10 27 days ago by Katie Baker
Original post by Dickey Singh
What are the boundaries between product and customer success? 3 28 days ago by Guy Galon
Original post by Liam Dunne
Monthly Customer Meeting Format 8 29 days ago by Jay Nathan
Original post by Rachel Jennings
Scalable Structure Ideas 3 29 days ago by Leigh-Ann Mosca
Starting an internal Mentorship Program 1 one month ago by Kelly McGillis
Original post by John Chiaro
Consolidated playbooks & templates for Customer Success 8 one month ago by Ola Ogungbemile
Original post by Harish Maiya
Internal communications 2 one month ago by Mary Rosberg
Original post by Rachel Provan
Good places to look for CS leadership roles? 3 one month ago by Catherine Rush
Original post by Andy Manning
Career Ladder? 3 one month ago by Tanya Strauss
Early-Stage Customer Success Tips and Tricks 9 one month ago by Stella Ikhnana
Original post by Suzanne Rupe
Customer Performance Indicators 0 one month ago by Kristine McMullen
How CCO's and VP's of CS can be Incredible in the Boardroom 1 one month ago by Bob London
Original post by Dennis Doyel
Internal CSM onboarding 2 one month ago by Ido Barnoam
Original post by Marloes van de Ven
Re-defining a Customer Health Score in Gainsight 1 one month ago by Chad Horenfeldt
Original post by Russell Bourne