Customer Success Leadership Community

If you're new and want to introduce yourself, drop a quick comment on this thread. Tell us about yourself and what you're hoping to get out of the community. Thank you for being part of this growing community - we're thrilled to be on this journey ...

Hi @Leslie Kelley Tough challenge but definitely an exciting one. ​​I scaled a CS operation at a Fintech growing at 2.5X and im more than happy to share with you what worked and didn't work for us on the journey. The one thing pointer I would say ...

@anita toth I would definitely like to learn more about it. I think you would get a considerable amount of interest in it. I'm a big believer that it's a subject area where you can never know enough. Speak soon Craig ------------------------------ ...

Hi everyone, My CS team uses Monday.com for some CS processes such as onboardings, ongoing client projects, support ticket tracking, and other internal processes. Do you use Monday.com for Customer Success? If so, what for? ------------------------------ ...

There's going to be a lot of great advice in this thread. @Casie Grammer , what was it about you that made them hire you on the Director path in the first place? Can you identify that those things are still things they need? Companies need different ...

@Anna Alley that's a great system. I see a lot of comments here supporting clawbacks, which I also support. (Side question, how do you claw back a deal from a salesperson who has left the company, anyone?). However, let's focus on the other part ...