Customer Success Leadership Community

Good Morning GGR - Shoutout to many of our board members as we're working on getting the ball rolling to drive more membership, increase the value inside of GGR and finding ways to generate small groups to further the discussion. One thing that we'd ...

SO AMAZING Andrew! I would love to meet and chat. Same link to book? :) ------------------------------ Gala Samokieszyn Lead Customer Success Manager A.L.A.N. Raleigh, NC ------------------------------

The approach that I have taken is around Value driven Outcomes. You need to understand your customer's business, there organizational/enterprise and personal goals, and be able to synthesize the two into opportunities for value realization. Ultimately ...

Hello - I haven't seen this type of post on GGR, so Moderators, if this isn't allowed just let me know. But my company Onboard.io is doing some research into our next integration, which is Asana. We're looking for CS Leaders that use Asana during their ...

Hi @Adam Bambrough Great use case and way to expand on the benefit of the tool. I really like that idea. We have a really technical product which is generally very different depending on what applications it is plugged into. I could see using a Conversational ...

Hi Laurie - here is a Performance-based metric scheme that could be useful to you. Very specific to driving right behavior around a bonus payout (monthly or quarterly). This is early stage CSM org where you need to "protect this house" and get renewals ...