We're continually recording podcast episodes... The impact of your words w/ @Linda Matthews Relationships are built on a foundation of "words" - those matter in times of excitement and in times of stress, Linda mentions a few ways she coaches ...
Several years ago Nick Mehta wrote about the ten laws of SaaS (see below). I would like to understand how different CS leaders are informing the collective organization (e.g. marketing, sales, product, finance) about #1 and #2? Specifically: ...
Good morning Colby, Thank you for posting this advice on Prosci. I downloaded a few of their e-books. They look like a fantastic source of information Best regards, Aaron Brenes Implementation Manager ------------------------------ Aaron Brenes ...
Hi Sara, I know this thread is quite old. Would you be willing to send me both your templates? I would greatly appreciate it. Best, Anne ------------------------------ Anne Bowman TeamO3 ------------------------------
Hi @Klil Nevo I am also in B2B SaaS and our platform onboarding process is a bit daunting, as I sometime equate it to onboarding an ERP. There's a lot of data that's disorganized and unstructured and requires a lot of cleansing and normalizing before ...
@Jennifer Frances - Congrats on your upcoming adventure. It's an exciting time to be getting into CS ops. I've made that leap and have helped a few others along the way. Happy to chat and offer you some guidance so that you feel ready to add incredible ...
It’s “Budget and Planning” time of the year, again! As a CS leader, you reviewed your past year’s performance ...
In an ideal world, it would be amazing to see every customer getting one-to-one attention from your customer ...