Customer Success Leadership Community

Hi GGR - Let's run an AMA (Ask Me Anything) with @Jay Nathan and @Kristi Faltorusso as part of our CS Blueprint podcast. On June 24th at 12pm ET, we'll be answering your questions live on LinkedIn and posting responses here in GGR. So... What ...

I'm fairly new to the CS game, about 3 years into my career. I'm the only CSM for the small startup I work at and one of the things I've been tackling is trying to show the value to increase user adoption (of our platform). Right now we're competing against ...

Hi, I am also building a CS department from scratch. I am working on building out process and workflows for the entire Sales/Trading org since we don't have anything clearly documented. CS is quite different here since they do not interact with the client ...

Hi all! Actively looking at options for CS Management Platform. We're heavily invested in Gainsight at the moment but recognise they are a lot more pricey than others. Really keen to understand people's opinions. For context, we use the following ...

Josh, Yours would be an interesting use case to add. So far, many of scenarios are in B2b SaaS. A mixed approach of digital touch for on-prem & SaaS would make a great addition. Let me know if you like to collaborate, glad to get your insights. ...

Sure thing. Your contribution is much welcome, it only makes the playbook better! DMing you to let know details. ------------------------------ Harish Maiya Tech driven CS leader ------------------------------