Customer Success Leadership Community

Hi GGR Members! The number one request that we receive at GGR is around helping CS Leaders fill open positions on their teams. We've kept this at arm's length because there are already job boards galore out there. Honestly, I thought ...

Hi Rragavan and Michael, Room for one more to join please? Kind regards ------------------------------ Liam Farley ------------------------------

Hi GGR Community, I am working on tackling some New Year Resolutions in my customer implementation/onboarding lifecycle on other ways to provide engagement or value to an Executive Sponsor during an onboarding process. I currently have existing touchpoints ...

Just spitballing here - Do you have playbooks for improving health that coincide with the forecast category? For example, if you have a X-month long playbook for moving at-risk accounts from red to yellow to green, would be cool to see where each of those ...

I just replied in another thread on a similar topic on the benefits of aligning playbook with categorizations of client goals so you can match the goals of the client with the playbook based on opportunity type (is this an expansion playbook, a churn ...

Hi @Mike D'Amelio , What services are you going to provide? ​ ------------------------------ Zenya Learning LLC https://www.zenyalearning.com/customertraining/ Pam Micznik Managing Director ------------------------------