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  • Good Morning! Gain Grow Retain has an exciting opportunity ahead of us and we're asking for a favor... GGR has a podcast. We put out 3 episodes a week. Some interviews, audio from Office Hours, etc. We're eclipsing 10,000 downloads a month which ...

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  • Hi Andy -- Members of this community probably know what I'll advise... A strong Voice-of-Customer program would provide you with the right contacts that you'd (or, better, the business) be able to easily identify and engage in the right way (i.e. it's ...

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    RE: HubSpot

    We use HubSpot and I have been trying to figure out how to manage Customer Health Score in it or if I should look at other tools. Very curious to see what insight others have! ------------------------------ Brooke Carrie Director of Customer Success ...

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  • Hey Anthony! I am also building a CSM team in a startup like environment. The way I approached it is we have tiers for clients and then within each tier there are different level of CSM's. CSM's can advance to handle different tiers of customers or they ...

  • Hi Stella! Welcome to the community. If your sales team is capturing the information that they SHOULD be capturing during the sales cycle in some sort of CRM system (e.g. Salesforce, Hubspot, etc..) a lot of that information already exists somewhere ...

  • I've done this a few times for clients, being the outsourced vendor who performed these surveys. I think it's a great idea and we got a lot of great information from it. A few recommendations based on my experience: Have an outsourced 3rd party do ...

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