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Anastasia Magnitskaia

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1 to 18 of 18 total
Posted By Anastasia Magnitskaia Jun 2, 2021 5:02 PM
Found In Egroup: Customer Success Leadership Community
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Hi Harish, Follow up question- what generic templates are you referring to specifically that could apply in this use case scenario? Thanks so much! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia May 28, 2021 12:36 PM
Found In Egroup: Customer Success Leadership Community
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Hi CS Community! Do you have any tips on best ways to track customer feedback from account reviews and overall conversations? I am currently conducting a ton of introductory calls and get a lot of feedback from customers on the platform. The comments range from what we do well, specifics on what could ...
Posted By Anastasia Magnitskaia Mar 17, 2021 2:50 PM
Found In Egroup: Customer Success Leadership Community
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Welcome to the community Chris! Be sure to join our CSM Office hours on Tuesdays (11:30EST) and CS Leadership Hours on Thursdays (11:30EST)! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Jan 26, 2021 1:36 PM
Found In Egroup: Customer Success Leadership Community
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Hello everyone, This post is to help someone in the GGR community who is looking for some insight. Here is a scenario: You are hired to set up a new Customer Success Department. There department currently functions in a more reactive manner rather than proactive. Currently Customer Success Department ...
Posted By Anastasia Magnitskaia Jan 14, 2021 12:59 PM
Found In Egroup: Customer Success Leadership Community
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I would add Customer Success Leadership Network on Slack channel to the list. If you are not a member, I am happy to invite you- just let me know your email address. ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Jan 14, 2021 12:56 PM
Found In Egroup: Customer Success Leadership Community
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- do you have any insight? ​ ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Nov 6, 2020 3:06 PM
Found In Egroup: Customer Success Leadership Community
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Thank you! All great questions! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Nov 3, 2020 1:37 PM
Found In Egroup: Customer Success Leadership Community
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Hi everyone! I am coming up on a third and final round of interviews for a Customer Success/Support position with a CEO of a fairly new startup. They launched 2 years ago, just got their seed funding and are expecting to double in their head count in the next 6 months. What are some of the questions ...
Posted By Anastasia Magnitskaia Oct 23, 2020 1:50 PM
Found In Egroup: Customer Success Leadership Community
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Jeff- from a very fresh perspective- here are my thoughts: I would think it depends on a size of the account and complexity of the deal if CSM should be brought in to determine fit. For typical, routine customers- probably not. More complex - perhaps not a bad idea. You would not want to spend time approving ...
Posted By Anastasia Magnitskaia Sep 22, 2020 4:10 PM
Found In Egroup: Customer Success Leadership Community
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Hi Anita, I found a few: CS Leadership Slack Channel (feel free to send me your email address and I can invite you) CS Leadership group on LInkedIN Success Hacker (they have all sorts of resources, Practical CSM I also follow a few leaders on LinkedIn that put up great content. Hope this helps! Anastasia ...
Posted By Anastasia Magnitskaia Sep 2, 2020 3:18 PM
Found In Egroup: Customer Success Leadership Community
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Thank you for that advice- I agree direct question is key! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Sep 2, 2020 3:17 PM
Found In Egroup: Customer Success Leadership Community
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Great advice on utilizing LinkedIn for getting answers to those questions. Thank you! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Sep 2, 2020 3:16 PM
Found In Egroup: Customer Success Leadership Community
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Thanks Brian! Great point- if not in the job description, it is always a fair question to ask in interviews! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Sep 2, 2020 3:15 PM
Found In Egroup: Customer Success Leadership Community
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Excellent advice Scott, thank you! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------
Posted By Anastasia Magnitskaia Sep 2, 2020 3:13 PM
Found In Egroup: Customer Success Leadership Community
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Stefanie, I am currently in transition to Customer Sucess roles myself and would love to share some of the resources and information that I found valuable. Feel free to email me at anastasia18@gmail.com or connect with me on LinkedIN. Thanks! Anastasia ------------------------------ Anastasia Magnitskaia ...
Posted By Anastasia Magnitskaia Aug 13, 2020 12:48 PM
Found In Egroup: Customer Success Leadership Community
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Jay- Great discussion today. I have always found that cross functional meetings are rather important. Key people from each department can discuss various points weekly, but also having quarterly meetings with larger group was helpful. Always have an agenda at least for your function and encourage others ...
Posted By Anastasia Magnitskaia Aug 13, 2020 12:41 PM
Found In Egroup: Customer Success Leadership Community
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Hi All, Great discussion on the leadership call today! I wanted to pose a question for the group here- I am currently looking to transition into a CSM role. What is the best way to figure out how support and CSM functions interact prior to joining the company? Is CSM role an actual support function? ...
Posted By Anastasia Magnitskaia Jul 29, 2020 4:19 PM
Found In Egroup: Customer Success Leadership Community
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First of all, congratulations! Watch the podcast with Jay, Jeff and Kristi from earlier today. They had some really useful advice. Best of luck! ------------------------------ Anastasia Magnitskaia 617-686-8286 ------------------------------