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Jeremy Owsley

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Posted By Jeremy Owsley Oct 13, 2021 5:38 PM
Found In Egroup: Customer Success Leadership Community
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As many organizations are, my company is looking to get us back in the office, which I don't oppose as I feel it improves culture and collaboration. We are remodeling our office, and as department heads, we have been asked for a wishlist of things we'd want for our team space. We will have roughly 30 ...
Posted By Jeremy Owsley Jun 30, 2020 5:00 PM
Found In Egroup: Customer Success Leadership Community
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@Zhenya Kuhne I have personal experience in the exact situation. I was a career Landscape Management Professional for ten years from when I was a young teenager until I was 24 and decided I had had enough. If you would like, I would be more than happy to share how I worked my way into the CS SaaS ...
Posted By Jeremy Owsley Jun 29, 2020 6:36 PM
Found In Egroup: Customer Success Leadership Community
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My team has recently doubled in size from one CSM, me, to two CSMs. As I begin internally reassigning accounts, I am curious how you all have communicated this transition to clients so that they don't feel like they are being pushed off to someone new. My current plan is to have an update in our newsletter ...
Posted By Jeremy Owsley Jun 29, 2020 6:17 PM
Found In Egroup: Customer Success Leadership Community
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How do you all qualify and track someone as a "power user"? Our system admins are seen as power users by default which I believe dilutes the title of power user. We have not implemented a chatbot feature, but I imagine it would be a fantastic resource if used correctly. When I was with a previous organization, ...