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TJ Waldorf

1WorldSync

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1WorldSync

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Posted By TJ Waldorf Oct 13, 2021 9:06 PM
Found In Egroup: Customer Success Leadership Community
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Hey Sham- You're right! I had net bookings in the brain when I posted those numbers. If I look at ARR:OTE it's more like 24X. We're on the same page. ------------------------------ TJ Waldorf 1WorldSync ------------------------------
Posted By TJ Waldorf Oct 8, 2021 8:33 AM
Found In Egroup: Customer Success Leadership Community
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I'm less focused on the ARR ratio than I am the customer to CSM ratio (we're in balancing mode currently). However, the ARR to OTE ratio can vary anywhere from 4X to 9X in my experience, depending on the type of activity and frequency of 'touch' for your accounts. SMB vs enterprise differs pretty dramatically. ...
Posted By TJ Waldorf Mar 5, 2021 9:32 AM
Found In Egroup: Customer Success Leadership Community
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Hi Krista- We have a number of premium support options many of our customers really appreciate. We also offering paid training and certification. To me, your questions/concerns about client health and renewals all depend on the value exchange. If your premium support offering provides a value worthy ...