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Muneer Mubashir

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Posted By Muneer Mubashir Jun 16, 2021 9:47 PM
Found In Egroup: Customer Success Leadership Community
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Excellent thread. I was curious what is the upper limit CSM to customer ratio when this kind of Account Based planning starts to become unrealistic? Is it 1 CSM to 15? 1 CSM to 10? I realize that there will be a range here. Thanks, --Muneer ------------------------------ Muneer Mubashir ----------- ...
Posted By Muneer Mubashir Jun 15, 2021 6:34 PM
Found In Egroup: Customer Success Leadership Community
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Hi MC, the best strategy is to manage it head on. I have the following recommendation: Look at the revenue contribution of this client as a percentage. Big revenue contributing accounts have a way to escalate pretty fast up the chain. Do an internal level stetting (make sure that the internal ...
Posted By Muneer Mubashir Jun 15, 2021 12:18 PM
Found In Egroup: Customer Success Leadership Community
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Hi Michael, I am curious why you have framed it as Product led growth, and not Customer led growth? Opinion- hence the question above: It starts with a deep customer understanding (goals/needs/pains/challenges and how effectively your company can address the need/pain relative to competition). Everybody ...
Posted By Muneer Mubashir Jun 15, 2021 10:24 AM
Found In Egroup: Customer Success Leadership Community
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Done! ------------------------------ Muneer Mubashir ------------------------------
Posted By Muneer Mubashir Jun 14, 2021 9:49 AM
Found In Egroup: Customer Success Leadership Community
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Nice. look forward to it. ------------------------------ Muneer Mubashir ------------------------------