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david lapedis

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Posted By david lapedis Jun 2, 2021 1:55 PM
Found In Egroup: Customer Success Leadership Community
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I think it is much easier to manage one renewal date. Do you pro-rate additional modules or services? That's how we add ARR to an account. It took a bit of cleanup for our team to start getting all orders on the same date, but saves our billing team time (and helps with our sanity). As long as you ...
Posted By david lapedis May 19, 2021 5:51 PM
Found In Egroup: Customer Success Leadership Community
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Hi Brooke, At my organization, we CSMs (strategic partners) do the actual negotiation and terms for renewals. It was definitely something new, but it is now something we all thrive in and share best practices with each other. We incorporate this into our Success over the term of our contract. It is ...